Part-time Customer Service Chat Specialist for Automotive Industry Leader - arenaflex - College Station, TX - Dynamic Work Environment with Opportunities for Growth

Introduction to arenaflex

arenaflex, a pioneering force in the automotive industry, is seeking a highly motivated and customer-focused Part-time Chat Specialist to join its vibrant team in College Station, TX. As an affiliate of a renowned industry leader, arenaflex is dedicated to providing exceptional online experiences for individuals inquiring about automotive and recreational vehicle sales, service, finance, and general dealership questions. Our mission is to represent our dealer clients favorably online, converting interactions into leads that drive revenue from website traffic.

About the Role

As a Part-time Chat Specialist at arenaflex, you will be the face of our online customer service, engaging in dynamic conversations with potential clients and providing them with accurate information about our products and services. Your primary objective will be to deliver outstanding customer experiences, scheduling appointments, and capturing customer contact information for lead generation and client review. If you are a positive, energetic, and tech-savvy individual with a passion for great customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Develop and maintain a comprehensive knowledge base of our ever-evolving products and services, ensuring you can provide up-to-date information to customers.
• Narrow down on appointment information to schedule appointments, driving revenue for our dealer clients.
• Capture customer contact information for lead generation and client review, summarizing interactions based on customer needs.
• Collaborate with our team to achieve sales and customer satisfaction goals, contributing to a positive and supportive work environment.

Qualifications and Skills

To succeed as a Part-time Chat Specialist at arenaflex, you should possess:

• Previous experience in retail customer service or the automotive industry (preferred but not necessary).
• A typing speed of at least 35 WPM, with 40 WPM or above preferred.
• Basic internet and window-based computer skills, with a strong ability to multitask (gaming experience is helpful).
• A positive and professional demeanor, with excellent written and verbal communication skills.
• The ability to adapt to change and thrive in a quick-paced work environment.

Requirements

To be considered for this role, you must:

• Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
• Be available to work 5-hour time blocks daily after completing training.
• Meet the typing speed requirement of at least 35 WPM.
• Possess a positive and professional demeanor, with excellent written and verbal communication skills.
• Be able to adapt to change and enjoy a quick-paced work environment (gaming experience is preferred).

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Part-time Chat Specialist, you will have access to:

• Comprehensive training programs, equipping you with the skills and knowledge to excel in your role.
• Ongoing coaching and feedback, helping you to refine your customer service skills and achieve your goals.
• Opportunities for career advancement, with the potential to move into full-time or leadership positions.

Work Environment and Company Culture

arenaflex is proud to offer a dynamic and supportive work environment, with a range of amenities and benefits, including:

• Onsite dining, medical center, and fitness center at our College Station office.
• A variety of sports and social leagues to participate in after work.
• Volunteering initiatives through our Associate Foundation, allowing you to give back to the community.
• A non-smoking environment, promoting a healthy lifestyle for all employees.

Compensation, Perks, and Benefits

As a Part-time Chat Specialist at arenaflex, you can expect:

• A competitive hourly rate, with opportunities for performance-based bonuses.
• A range of benefits, including access to our onsite amenities and participation in our Associate Foundation initiatives.
• A fun and supportive work environment, with a team of like-minded professionals who share your passion for customer service.

Conclusion

If you are a motivated and customer-focused individual looking for a dynamic and rewarding role, we encourage you to apply for the Part-time Chat Specialist position at arenaflex. With its commitment to growth, development, and customer satisfaction, arenaflex is the ideal place to build a successful and fulfilling career. Join our team today and discover the opportunities that await you!