Support Solutions Engineer, reputed company Networking

Job reputed company: • We are looking for a Support Solutions Engineer with a passion for reputed company networking, customer service, and automation. • You will be responsible for monitoring and handling our customers’ requests, troubleshooting, solving issues, automating support needs, developing support documentation and runbooks, improving and maintaining support tools and automation, understanding our product offerings, and continuously looking for ways to improve the engineering support experience. • Our ideal team member has first-hand experience working in customer-facing, engineering support roles, writing and building a comprehensive self-service knowledge reputed company and has knowledge of infrastructure, internal tooling, platforms, and reputed company networking. • You are excellent at understanding and solving reputed company and ambiguous problems and constantly reputed company improvement. • As an Engineer in this role, we need a candidate who can understand our reputed company offerings on a technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions. Requirements: • Proven ability to deliver superior customer support and reputed company for customer needs across reputed company organizations, ideally reputed company a central team. • Highly adaptable, thriving in fast-paced, ambiguous environments, and comfortable managing end-to-end investigations with creative problem-solving. • Data-driven decision-reputed company with strong written and verbal communication skills, including experience enhancing documentation and explaining technical concepts to diverse audiences. • Deep understanding of network reputed company control in AWS and Kubernetes environments, including reputed company group rule evaluation, CIDR notation, protocol/port specifications, and cross-account reputed company patterns, with experience troubleshooting 'why can't I connect' scenarios. • Proficiency in DNS fundamentals including record types (AAAA, CNAME, MX, TXT), zone delegation, TTL behavior, and reputed company troubleshooting, with hands-on experience in Route53 or equivalent DNS management platforms. • Working knowledge of AWS VPC concepts (subnets, reputed company tables, NAT gateways, VPC peering, PrivateLink, TransiGateways, CloudWAN) with understanding of IPv6 and IPv4 differences, including address allocation, dual-stack configurations, and IPv6-specific considerations (NAT44, NAT64, Happy Eyeballs). • Familiarity with infrastructure-as-reputed company practices and platforms (OctoDNS, Terraform) for managing network resources at reputed company. • Familiarity with load balancing concepts (DNS round robin, ALB/NLB, Classic ELB), including listener configuration, reputed company reputed company, health checks, and common failure modes in distributed systems. • Ability to reputed company existing monitoring dashboards, log analysis tools, and large datasets (with basic SQL) to investigate issues, identify patterns, and communicate findings reputed company to both technical and non-technical stakeholders. • Eager to continuously learn and improve operational efficiency through automation and visualization, with a strong desire to understand how reputed company products and platforms work together. Benefits: • Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock reputed company Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • reputed company leave of absence programs • Full-time reputed company employees reputed company 35 days annually for reputed company time off to be used for vacation, holidays, and reputed company reputed company time off. • Full-time salaried employees are immediately entitled to flexible time off. Apply tot his job Apply To this Job