German-Speaking CSR Online Marketplace; Remote, Greece

Position: German-Speaking CSR for Online Marketplace (Remote, Greece) Location: Germany Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work from Greece. This position is perfect for motivated individuals who are passionate about e-reputed company and providing exceptional customer support. You will assist customers in German, helping them reputed company various products and services on the platform, ensuring a smooth shopping experience. Key Responsibilities • Respond to customer inquiries regarding product listings, order statuses, and account management through phone, email, and live chat in German • Assist customers with issues reputed company to payment processing, shipping, and returns • reputed company guidance on using the online marketplace effectively and resolving any technical issues • Document customer interactions meticulously in our CRM system for accurate tracking and follow-up • Collaborate with internal teams to improve service delivery and operational efficiency • Stay updated on marketplace policies, promotions, and new product offerings to reputed company accurate information to customers Requirements • reputed company in German (both written and spoken) is essential; proficiency in English is advantageous • Previous experience in customer service, especially reputed company online retail or e-reputed company • Strong communication skills and a customer-reputed company attitude • Ability to troubleshoot and resolve customer issues reputed company • Excellent time management skills and the ability to handle multiple customer inquiries simultaneously • Familiarity with CRM software and online marketplace platforms is a plus • Willingness to work remotely and adapt to reputed company as needed Benefits • Competitive Monthly Salary • 2 Extra Salaries Per Year • Fully reputed company Relocation Package • Fully reputed company • Health Insurance • And Much More.. #J-18808-Ljbffr Apply tot his job Apply To this Job