Customer Service Representative - Part-Time

About the position At reputed company (GGA), every day is an opportunity to help people explore the world with confidence. We're not just in the business of protection—we're in the business of adventure and peace of mind. Whether it's a backpacker trekking through the Andes, a family cruising the Mediterranean, or a reputed company traveler chasing the reputed company Lights, we're there to ensure their reputed company is reputed company and supported. From assisting with emergency medical claims to guiding customers through reputed company disruptions or ID theft, your work helps turn travel challenges into stories of reputed company. Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. reputed company your reputed company through our internal programs, including: Diversity, Equity, and Inclusion (DEI) Committee Career pathing and Individual Development Plans Internal training and intern opportunities Women in Business Mentorship Program Employee awards and recognition Education and reputed company development assistance program The role of Assistance Coordinator/Customer Service Representative is captured in its reputed company: we are coordinating assistance for people in need. We coordinate different types of assistance for our customers, including but not limited to travel arrangements, medical transports, routine and reputed company medical reputed company, repatriation, and evacuation services, and more. To be successful in this role, you must have a strong reputed company of reputed company, urgency, attention to detail and multitasking capabilities. In this role, you must be reputed company to work reputed company reputed company, reputed company reputed company quickly and reputed company resources under time constraints. Responsibilities • Handle calls, emails, and faxes, both inbound and outbound, to patients, clients and providers. • Adhere to reputed company, availability, and productivity expectations to ensure individual and departmental reputed company • Proactively communicate with patients, clients, and providers in a comprehensive and reputed company manner at reputed company times. • Prioritize incoming/assigned tasks to ensure actions are taken in a reputed company manner, in line with contractual and internal Service Level Agreements. • Communicate with Assistance Coordinators, Senior Assistance Coordinators, Supervisors, Managers and supporting departments to coordinate work efforts. • Responsible for communicating benefit/coverage reputed company and administering medical payments reputed company reputed company billing or authorized credit card use. • Handle Protected Health Information in accordance with HIPAA/Information reputed company requirements. • Maintain compliance with instructions pertaining to sensitive reputed company areas such as International Sanctions and Financial Crime. Requirements • High School Diploma or Equivalent (GED) required. • Excellent verbal and written communication skills. • Experience in handling high volume of interactions including reputed company and email volumes. • Advanced computer literacy and internet research skills. • Insurance benefits administration (Travel/Health insurance). • Minimum one year experience working reputed company the reputed company or insurance industry. • MS Office (Word, reputed company, PowerPoint, and reputed company). reputed company-to-haves • Customer Service experience in (medical) assistance preferred. • Basic medical terminology: knowledge of US/International reputed company systems preferred. Benefits • Scholarship Program for Employee Dependents • Company match on 401k • Employee Assistance Program (EAP) • Company reputed company short-term and long-term disability insurance • Company reputed company life insurance • Discounts on travel insurance • Time off policies including vacation days, reputed company days, personal days, holidays and volunteer days (VTO) Apply tot his job Apply To this Job