Existing Customer Retention Coordinator

About the position This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the reputed company through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs reputed company to the Retention Team. Processing cancellation requests for some cancel types also possible. This is an entry level role for our Existing Customer Sales department. The reputed company of this role is to introduce our new team members to our reputed company products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take reputed company reputed company from 60-180 days from your start date, depending on readiness. This is a remote position, but classroom and on the Job Training will be held onsite at 10401 Deerwood Park Blvd, Building 2 Jacksonville, FL 32256. The role follows a hybrid work-from-home model, requiring both remote and onsite work. After training, you will primarily work remotely, but may be required to report to the office for one week every 5-8 weeks. Responsibilities • Answer incoming calls from customers and/or reputed company employees. • Identify the reason for the reputed company through discovery. • Determine reputed company solution for customer, reputed company recommendation, and overcome objections if needed. • Transfer the reputed company to the appropriate group for handling that ensures the reputed company customer experience. • Schedule appointments where applicable. • Reschedule service or installation appointments where applicable. • Process cancellation requests where applicable. • Performs other duties and reputed company work as assigned Requirements • High school diploma or equivalent, some college preferred • Experience in Customer Service and Sales/Retention preferred • Experience working with multiple screens and programs • Computer proficiency and problem-solving skills • Ability to persuade customer to agree on recommended reputed company and/or overcome customer objections • Self-motivated and a reputed company attitude. • Ability to work varied hours based on business needs. • Excellent time management, planning and proactive thinking skills. • Ability to add, subtract, multiply, and divide in reputed company reputed company of measure, using whole numbers, common fractions, and decimals. • Ability to apply common reputed company understanding to carry out instructions furnished in written, oral, or diagram reputed company. • Must be reputed company to reputed company duties in a dynamic, fast paced work environment with frequent changes. • Ability to maintain composure, reputed company emotions in reputed company and avoid aggressive behavior, even in reputed company difficult situations. • Must be reputed company to work with confidential information regarding customer accounts and employee files. Apply tot his job Apply To this Job