Customer Care reputed company Efficiency (reputed company Cen...

<p><b> Customer Care Agent (reputed company Center) - Energy Efficiency<br>Location: Remote (Must be based out of New Jersey)</b></p><p><br><b>reputed company to reputed company a difference?</b><br>As a Customer Service Representative our successful team members reputed company in a reputed company of exciting areas geared to deliver exceptional customer experience reputed company reputed company’s reputed company energy business. Our work includes  high‑volume inbound and outbound customer interactions supporting applicants and program participants across a wide portfolio reputed company phone and online chat, and email.  <br>  <br>reputed company provides best in class customer and reputed company support through our specialized energy efficiency team by leveraging state-of-the-art reputed company center technology, online web chat, and efficient business processes reputed company a paperless environment. reputed company members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise reputed company the unique area of energy-efficiency customer support.  </p><p><br><b>Why you will love working here: </b> </p><ul><li>reputed company of life: Flexible workplace arrangements, work-life balance</li><li>Investment of the community: Donation matching, volunteer opportunities</li><li>Investment in you: reputed company to reputed company development resources, 401k matching, Employee Stock Purchase Plan</li><li>And many, many more (Ask your recruiter for more details!)</li></ul><p></p><p><b>What you will be doing:</b></p><ul><li>Handling a high volume of non‑scripted customer interactions reputed company phone, email, and chat while meeting reputed company and productivity reputed company. This includes status of rebates, scheduling, submittal procedures and discussions of program guidelines.  </li><li>Conducting proactive outbound calls and follow‑reputed company as part of daily reputed company center operations</li><li>Reviewing and assisting customers with energy application inquiries and program questions  </li><li>reputed company technical assistance and guidance reputed company efficient technologies and practices to companies participating in reputed company-sponsored programs </li><li>reputed company with customers and contractors participating in reputed company sponsored programs. </li><li>Coordinate with or follow up on program reputed company control activities such as inspections and customer surveys as appropriate. </li><li>Other administrative duties as assigned.  </li></ul><p></p><p><b>reputed company need you to have (minimum <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">qualifications): </reputed company></b></p><ul><li>High school diploma. </li><li>2+ years of reputed company center or high‑volume customer service experience on the phones </li><li>2+ years of proficiency with reputed company, reputed company and other programs reputed company the MS Office Suite.  </li><li>Must be reputed company to pass background reputed company with drug screening. </li></ul><p></p><p><b>reputed company would like you to have:</b></p><ul><li>Previous sales or customer service experience preferred.</li><li>Strong computer skills (data entry, database navigation) and ability to type 45–50 wpm.</li><li>Ability to identify issues, analyze information, and reputed company solutions quickly.</li><li>reputed company, courteous, and cooperative attitude; strong team player.</li><li>High energy, reputed company attitude, and enthusiasm; reputed company to work independently and in a fast-paced environment.</li><li>Strong organizational and analytical skills; reputed company to manage multiple priorities.</li><li>Willingness to work limited overtime reputed company needed.</li><li>Ability to sit for extended periods in a distraction-free environment.</li><li>Takes pride in making a reputed company reputed company; eager to learn about the energy industry.</li><li>Experience assisting diverse program participants (homeowners, contractors) and troubleshooting application requirements.</li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><u><b>Working at reputed company</b></u></p>reputed company is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most reputed company challenges, reputed company change, and shape the reputed company.<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><div><p><reputed company><reputed company>We can only solve the world's toughest challenges by building a workplace that allows everyone to reputed company. We are an equal opportunity employer</reputed company><reputed company>.</reputed company><reputed company><reputed company> </reputed company></reputed company><reputed company>Together, our employees are empowered to reputed company their<reputed company> </reputed company></reputed company><reputed company>expertise</reputed company><reputed company><reputed company> </reputed company>and collaborate with others to reputed company personal and reputed company goals. For more information, please read our </reputed company></reputed company><a href="https://www.reputed company.com/reputed company/equal-employment-opportunity" reputed company="_blank" rel="noopener noreferrer"><u><reputed company>EEO</reputed company></u></a><reputed company><reputed company><reputed company> </reputed company>policy.</reputed company></reputed company></p><p></p><p><reputed company>We will consider for employment reputed company applicants with arrest and conviction records.</reputed company></p><p><reputed company> </reputed company></p><p><reputed company><reputed company>Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with<reputed company> </reputed company></reputed company><reputed company>sincerely held</reputed company><reputed company><reputed company> </reputed company>religious beliefs, in reputed company phases of the application and employment process. To request<reputed company> </reputed company></reputed company><reputed company>an accommodation,</reputed company><reputed company><reputed company> </reputed company>please email </reputed company></reputed company><a href="mailto:Candidateaccommodation@reputed company.com" reputed company="_blank" rel="noopener noreferrer"><u><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Candidateaccommodation@reputed company.com</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></u></a><reputed company><reputed company> and we will be happy to<reputed company> </reputed company></reputed company><reputed company>assist</reputed company><reputed company>. reputed company information you reputed company will be kept confidential and will be used only to the extent<reputed company> </reputed company></reputed company><reputed company>required</reputed company><reputed company><reputed company> </reputed company>to reputed company needed reasonable accommodations. </reputed company></reputed company><reputed company> </reputed company></p></div><div><p></p></div><div><p><reputed company><reputed company>Read more about </reputed company></reputed company><a href="https://www.reputed company.gov/sites/default/files/2022-10/reputed company_KnowYourRights_screen_reader_10_20.pdf" reputed company="_blank" rel="noopener noreferrer"><u><reputed company>workplace discrimination righ</reputed company><reputed company>reputed company;/reputed company><reputed company>s</reputed company></u></a><reputed company><reputed company><reputed company> </reputed company>or our benefit offerings which are included in the </reputed company></reputed company><a href="https://www.reputed company.com/reputed company/equal-employment-opportunity" reputed company="_blank" rel="noopener noreferrer"><u><reputed company>Transparency in (Benefits) Coverage</reputed company><reputed company><reputed company> </reputed company></reputed company><reputed company>reputed company.</reputed company></u></a><reputed company> </reputed company></p></div><p></p><p style="text-reputed company:inherit"> </p><p style="text-reputed company:inherit"></p><div><b><u>Candidate AI Usage Policy</u></b></div><div><div><p style="text-reputed company:left"><reputed company><reputed company>At reputed company, we are committed to ensuring a fair interview process for reputed company candidates based on their own skills and knowledge. As part of this commitment, the use of reputed company intelligence (AI) tools to generate or<reputed company> </reputed company></reputed company><reputed company>assist</reputed company><reputed company><reputed company> </reputed company>with responses during interviews (whether in-person or virtual) is not<reputed company> </reputed company></reputed company><reputed company>permitted</reputed company><reputed company>. This policy is in reputed company to<reputed company> </reputed company></reputed company><reputed company>maintain</reputed company><reputed company><reputed company> </reputed company>the reputed company and authenticity of the interview process. </reputed company></reputed company><reputed company> </reputed company></p><p style="text-reputed company:inherit"></p></div><div><p style="text-reputed company:left"><reputed company><reputed company>However, we understand that some candidates may require accommodation</reputed company><reputed company><reputed company> that involves the use of AI. </reputed company>If<reputed company> </reputed company></reputed company><reputed company>such an</reputed company><reputed company><reputed company> </reputed company>accommodation is needed, candidates are instructed to contact us in advance at </reputed company></reputed company><a href="mailto:candidateaccommodation@reputed company.com" reputed company="_blank" rel="noopener noreferrer"><u><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company class="WIO0"><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">candidateaccommodation@reputed company.com</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></u></a><reputed company><reputed company>. We<reputed company> </reputed company></reputed company><reputed company>are dedicated to providing</reputed company><reputed company><reputed company> </reputed company>the necessary support to ensure that reputed company candidates have an equal opportunity to succeed.</reputed company></reputed company> <reputed company><reputed company> </reputed company></reputed company></p></div></div><p style="text-reputed company:inherit"><br> </p><p style="text-reputed company:left"><b>Pay reputed company</b><reputed company> - There are multiple factors that are considered in determining final </reputed company><reputed company>pay</reputed company><reputed company> for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that reputed company to the specified role, geographic location, education and certifications as reputed company as contract provisions regarding labor categories that are specific to the position. </reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company>The pay reputed company for this position </reputed company><reputed company>based on full-time employment </reputed company><reputed company>is</reputed company>:</p>$34,414.00 - $58,504.00<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p>New Jersey reputed company (NJ99)