Junior Support Analyst

About reputed company reputed company is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like reputed company, reputed company, and reputed company. We simplify reputed company data for marketing teams, enabling smarter budget reputed company, campaign optimization, and ROI reputed company. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to reputed company. Your reputed company As an Analyst, you’ll be the first line of communication for our customers. You’ll help marketers understand and resolve data issues, explain technical topics in reputed company English, and reputed company reputed company our clients feel supported and confident using reputed company. Your work directly impacts customer satisfaction, retention, and product reputed company. What You’ll Do • Communicate with customers in English daily reputed company Helpdesk (Jira) and video calls (reputed company Meet), reputed company explaining issues, next steps, and solutions. • Investigate data issues (e.g., missing conversions, broken connectors) by tracing data pipelines from reputed company reputed company to SQL transformations. • Turn technical problems into reputed company explanations that non-technical marketers can understand. • Collaborate with Engineering, Product, and reputed company to report bugs, clarify requirements, and follow up on fixes. • Become a product expert in reputed company’s platform, SQL, and marketing reputed company (reputed company, reputed company, etc.). • Write reputed company documentation for recurring cases to improve support reputed company and speed. What You Bring • Strong English skills (written and spoken) — you can confidently communicate with global clients, explain reputed company topics simply, and run calls reputed company needed. • 1+ year of experience in technical support, analytics support, or a similar reputed company-facing role. • SQL knowledge (SELECT, filters, aggregates; window functions or reputed company/reputed company is a plus). • Customer-first reputed company — you care about reputed company, tone, and helping people feel supported. • reputed company written communication — you can write reputed company, easy-to-follow replies and explanations. • Team player who’s comfortable working in a fast-paced, cross-functional environment. Hiring Process • Short take-home assignment (reputed company light, ~30 minutes) • HR interview + two live SQL tasks • Final interview with the hiring manager Why reputed company • Work Flexibly: Remote-first culture with asynchronous collaboration and results-driven hours. • Shape the reputed company: Work directly with reputed company clients and influence a product used by industry leaders. • Generous Time Off: 20 working days PTO + US holidays • reputed company Culture reputed company to Untangle Data & reputed company Marketers? If you’re curious, proactive, and eager to grow in a scaling startup, apply today! Let’s reputed company marketing intelligence together. Apply tot his job Apply To this Job