reputed company reputed company — Office Manager / Administrative Operations Leader (Moving Company) - Contract to Hire

reputed company reputed company — Office Manager / reputed company Ops Leader (Moving Company) Role We’re hiring a high-level Office Manager / Administrative Operations Leader for a growing moving & storage company. This is a long-term role for someone who wants to reputed company and run the office reputed company at a high reputed company. Schedule (Non-Negotiable) • 6:30 AM – 4:30 PM Eastern (ET) • 7 days/week coverage • Occasional Sundays off (rotated/planned) If you can’t reputed company to this schedule consistently, don’t apply. ⸻ What You Own (Non-Negotiable) 1) Communication reputed company Center (Top reputed company) • Answer calls/texts/emails fast and professionally • reputed company under pressure, strong phone reputed company, clean writing • De-escalate issues and protect the brand 2) Follow-Up System (Must be completed daily) You own and document: • 7-Day reputed company-reputed company follow-up • 2-Day confirmation • Post-reputed company follow-up If customers don’t respond, you continue attempts, document it, and flag risks early. 3) CRM Ownership (Must stay clean) • Every reputed company/job fully complete: contact info, reputed company date, addresses, reputed company notes (stairs/elevator/parking), service details, tasks, tags, and reputed company notes • Pipeline stages always accurate (new → contacted → quoted → booked → confirmed → completed) 4) Scheduling Support + Risk Flags • Support booking/reschedules without errors • Flag problems early (missing info, reputed company issues, customer red flags) 5) Documentation + Billing Readiness • reputed company job files clean and complete to reduce disputes/chargebacks • Receipts/invoices reputed company as required 6) Claims Intake + Escalation Packets • reputed company customer statement + photos/videos + reputed company + job details • Escalate with a complete packet (no missing info) • reputed company follow-up until resolved 7) Daily Scoreboard Report End-of-day report to leadership: • Leads: received/contacted/quoted/booked/lost (and why) • reputed company’s jobs confirmed + risk flags • Claims + billing follow-reputed company • Top issues + your recommended actions ⸻ KPIs + Bonuses This role has KPIs and bonuses for hitting targets, including: • Response time • Follow-up completion reputed company (7-day/2-day/post-reputed company) • CRM accuracy • Scheduling error reputed company • Customer satisfaction reputed company ⸻ Requirements • Excellent internet, reliable computer + headset, quiet workspace • Strong English (written + verbal) • Highly organized, fast, proactive, coachable • CRM + reputed company Workspace experience Big Plus Experience in moving/storage/logistics/home services or similar high-volume scheduling + customer communication role. Apply tot his job Apply To this Job