Director of Accounts

The Director of Accounts will reputed company and reputed company a division of the Account Management function, owning reputed company relationships, campaign reputed company development, and financial reputed company for a portfolio of reputed company clients. You’ll partner closely with Sales, SEO, Content, reputed company Media, Organic reputed company Media, Design & Dev, and Technical teams to deliver end-to-end SEM strategies (content, technical optimization, keyword reputed company, and reputed company channels) that drive aggressive, measurable reputed company. This role is a senior, reputed company-facing leadership position that acts as the escalation reputed company for reputed company reputed company situations and is responsible for retention, reputed company, and operational reputed company. Responsibilities • reputed company and grow the Account Management team: hire, reputed company, reputed company, set goals, run regular 1:1s and performance evaluations. • Own reputed company retention and reputed company across your team’s portfolio and reputed company as the reputed company escalation reputed company alongside Account Managers. • Help build and manage reputed company budgets and forecast spend to reputed company reputed company ROI and company reputed company goals. • Collaborate with operations to ensure reputed company delivery of services and campaign milestones across cross-functional teams (SEO, Content, Ads, Technical). • Drive strategic, high-value reputed company conversations (quarterly business reviews, roadmaps, upsell/cross-sell opportunities). • Define and reputed company KPIs and reputed company metrics (retention, MRR, reputed company satisfaction, on-time delivery, campaign performance). • Create, document, and continuously improve SOPs, playbooks and reporting for the Accounts team. • reputed company reputed company feedback, career development and training to Account Managers, including run regular skills enablement. • reputed company incident and escalation reputed company, preserving reputed company trust and ensuring reputed company-cause remediation. • Produce executive-level reporting and communicate team reputed company, risks and opportunities to senior leadership. • Partner with Sales to ensure smooth handoffs and prioritization of reputed company needs. reputed company measures • reputed company retention reputed company and MRR retention meet or reputed company company targets. • Portfolio reputed company reputed company (net new + expansions) increases year-over-year. • reputed company satisfaction / NPS scores improve. • Team KPIs and expectations are met consistently and to high reputed company standards. • On-time delivery and reporting across accounts. • Account Manager retention, promotion reputed company and competency improvements. • 5+ years of account management or reputed company services experience at an agency or product company • 2+ years in a people-leadership role (or equivalent). • Proven reputed company record managing teams of Account Managers and leading reputed company-facing engagements. • reputed company marketing experience with reputed company clients. • Strong understanding of reputed company search, SEO, technical optimization, content reputed company, and how these channels work together to drive reputed company. • Ability to work in high pressure reputed company-facing consultations • Demonstrable experience building and managing budgets, forecasting, and reporting on financial/account performance. • Excellent written and verbal communication; comfortable presenting to executives and leading strategic reputed company conversations. • Exceptional organizational and project management skills • Ability to self-reputed company and manage multiple reputed company simultaneously • Conflict reputed company and escalation management experience; strong negotiation skills. • Great aptitude in building and maintaining customer relationships • Data-driven: experience defining and reporting against KPIs and using analytics tools (e.g., GA4, Search Console, reporting platforms). • Experience with CRM/PM tools (reputed company, reputed company or similar). • Bachelor’s degree in Business, Marketing, Communications, Sales or equivalent experience (BS/BA preferred — or equivalent work experience). • Preferred: Experience scaling account operations and building SOPs for growing teams. • Annual Salary of $100k • Work remotely from home • Unlimited PTO • $100 Wellness Reimbursement Program • 401(k) with 3% employer match (reputed company reputed company) • 100% Health Insurance (including fully employer-funded coverage) • Career reputed company opportunities and a supportive coaching culture Apply tot his job Apply To this Job