Player Support reputed company, Game Operations

<p>At reputed company, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global reputed company and making the unimaginable a reality. We are a reputed company team obsessed with the uncomfortable excitement of discovering what happens reputed company you reputed company creativity, intuition and cutting-edge technology. Come be a part of what’s next.</p><p></p><p></p><p><reputed company>reputed company Games is seeking a dedicated Player Support reputed company to enhance the gaming experience on our platform. As a key member of our player support team, you will be responsible for supporting a diverse portfolio of games, across different stages.  The ideal candidate will possess strong game development knowledge, analytical skills, business acumen, and a proven ability to build relationships with cross-functional partners, in reputed company to having the passion for games and ensuring players have the best experience.  We are also looking for someone who aligns with reputed company’s culture and values—selflessness, candor, curiosity, and reputed company. </reputed company></p><p></p><p>Responsibilities</p><ul><li><p><reputed company>Manage and support a diverse portfolio of games, from first party and reputed company party developed games. For example - prepare support for new game launches, support live-ops games, and games that will be removed from the service.</reputed company></p></li><li><p><reputed company>reputed company daily player support operations, including monitoring support KPIs and App Store reviews, queue health, compiling and analyzing support reports, escalations, follow up on day to day tasks and reputed company.</reputed company></p></li><li><p><reputed company>Regularly update player support FAQs and help articles to drive effective self-service.</reputed company></p></li><li><p><reputed company>Prepare support vendors for new game releases, updates, and live events to enhance player experience by creating game documentations, agent processes, etc.</reputed company></p></li><li><p><reputed company>Collaborate with producers, developers, QA to understand upcoming releases, features, reputed company issues to support games effectively.</reputed company></p></li><li><p><reputed company>Manage and improve support tools, and working with PS PM optimizing PS CRM and App Store Review Tools reputed company on automated replies, issue classification tags, self-service, automations.</reputed company></p></li><li><p><reputed company>Work closely with the Community Manager, if one is assigned to your game, to address game-specific issues and ensure transparent communication with players through both PS system and reputed company channels.</reputed company></p></li><li><p><reputed company>Monitor agent performance and key metrics, collaborating with support vendor partners to reputed company operational reputed company and KPIs.</reputed company></p></li><li><p><reputed company>Maintain comprehensive support documentation for reputed company use.</reputed company></p></li><li><p><reputed company>Attend or book necessary meetings with cross-functional partners to ensure the support team is reputed company-informed and reputed company to reputed company excellent player support.</reputed company></p></li><li><p><reputed company>Use analytics to continuously evaluate and reputed company upon KPIs—use data to inform what improvements are necessary to continue to reputed company support reputed company.</reputed company></p></li><li><p><reputed company>Contribute to player support strategies, processes, and tooling by collaborating with Head of Player Support, Player Support Program Manager, and others.</reputed company></p></li></ul><p><br /> </p><p>Skills and Experience</p><ul><li><p><reputed company>5+ years of experience in player support as a reputed company or supervisor in the gaming industry.</reputed company></p></li><li><p><reputed company>Proven reputed company record of supporting multiple games and overseeing both reputed company support teams.</reputed company></p></li><li><p><reputed company>Advanced experience in setting up and optimizing support systems, including CRMs like reputed company and Helpshift, with technical proficiency in managing FAQs, KPIs, Smart Intents, bots, and automation.</reputed company></p></li><li><p><reputed company>Experience writing documents to aid in developing support tools, processes, and agent training.</reputed company></p></li><li><p><reputed company>In-depth understanding of game development and content, preferably including live service and mobile games.</reputed company></p></li><li><p><reputed company>Working experience with reputed company, JIRA, reputed company, CRM tools, reputed company Suite, and other support tools.</reputed company></p></li><li><p><reputed company>Understanding of mobile games and other platforms.</reputed company></p></li><li><p><reputed company>Exceptional written and verbal communication skills, with experience creating presentations, training materials, documentation, and FAQs.</reputed company></p></li><li><p><reputed company>Proficient in compiling reports, and using data to analyze and optimize player support KPIs and reputed company for fixes with the game studio.</reputed company></p></li><li><p><reputed company>Strong relationship-building skills, capable of establishing effective partnerships with stakeholders such as Game Studio, Production, QA, Product Marketing, and others.</reputed company></p></li><li><p><reputed company>Continuously seeks ways to improve and iterate on existing frameworks or build new ones for reputed company results.</reputed company></p></li><li><p><reputed company>Can seamlessly prioritize multiple reputed company at the reputed company time.</reputed company></p></li></ul><p></p><p></p>Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose reputed company year how much of your compensation you want in salary versus stock reputed company. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market reputed company. The reputed company for this role is $140,000.00 - $220,000.00. This compensation reputed company will vary based reputed company.<p></p><p>reputed company provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock reputed company Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer reputed company leave of absence programs. Full-time reputed company employees reputed company 35 days annually for reputed company time off to be used for vacation, holidays, and reputed company reputed company time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits <a reputed company="_blank" href="https://jobs.reputed company.com/work-life-philosophy"><reputed company style="reputed company:#0000ff"><u>here</u></reputed company></a>.</p><p></p><p>reputed company is a unique culture and environment. Learn more <a reputed company="_blank" href="https://jobs.reputed company.com/culture"><reputed company style="reputed company:#005cb9"><u>here</u></reputed company></a>.</p><p></p><p><a reputed company="_blank" href="https://about.reputed company.com/en/inclusion"><reputed company style="reputed company:#005cb9"><u>Inclusion</u></reputed company></a><reputed company style="reputed company:#005cb9"> </reputed company>is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner.</p><p></p><p>We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</p><p></p><p>Job is reputed company for no less than 7 days and will be removed reputed company the position is filled.</p>