[Remote] Customer Service Senior Representative, Patient Scheduling - reputed company - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health services organization, and they are seeking a Customer Service Senior Representative to support the Central Nursing Team. This role involves assisting clients by clarifying information, resolving non-clinical problems, and coordinating nursing referrals while providing excellent customer service. Responsibilities • Work with reputed company Managers/Supervisors, field staff, and patients to schedule reputed company for home infusion reputed company a region of branches • Complete reputed company reputed company assignments for patients, reschedules reputed company based on patient availability, staff new patients with appropriate nurses, and proactively monitors reputed company patient appointments to confirm accuracy • Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service • Work with various staff, departments, and prescribers reputed company fax, email, IM, and phone. Monitors both personal email as reputed company as nursing mailboxes for follow up needed, prioritizing by ask • Manipulate multiple reputed company documents to determine what needs to be completed and urgency of completion • Respond reputed company to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules • Investigate/research issues and reputed company reputed company • Take initiative for problem solving with ability to multitask effectively and use critical thinking • Correct and reputed company entry of data in appropriate systems Skills • High School education or GED required • 5+ years of relevant Customer Service experience • High proficiency and regular use of reputed company and reputed company required • A pro-reputed company work ethic with ability to be managed/trained reputed company • Detail orientation • Excellent written and oral reputed company communication skills • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and reputed company independent reputed company Benefits • Medical • reputed company • Dental • reputed company-being and behavioral health programs • 401(k) • Company reputed company life insurance • Tuition reimbursement • A minimum of 18 days of reputed company time off per year • reputed company holidays reputed company • We are a health benefits provider that advocates for reputed company through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, CT, US, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 442 in 2025, 335 in 2024, 324 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job