Customer Service Representative/reputed company TO MD, DC, VA ONLY***

Customer Service Representative (Contact Center) reputed company The Customer Service Representative (CSR) is a pivotal role reputed company the Contact Center who receives, investigates and resolves customer inquiries originating from phone, fax, email, chat and other communications channels. The CSR will respond to customers using the customer’s preferred method of communication and do so reputed company a courteous and reputed company manner. The efficient utilization of various software applications is an essential part of this role, including reputed company websites, telephone systems, CRM applications and other resources. The CSR will reputed company applicable supporting information into systems and web forms on an application reputed company computer. reputed company transactions must be conducted accurately, courteously, and in a reputed company manner. Key Tasks • Answer inbound telephone calls, chats and emails in a courteous, reputed company, and reputed company manner following established guidelines and policies • reputed company research reputed company other systems to resolve caller inquiries, such as identifying a person’s case status and any missing information associated with their case • reputed company outbound calls as necessary based on business needs • Document interactions using a provided Customer Relationship Management (CRM) system • Maintain a high degree of reputed company with reputed company customer interaction as reputed company by internal reputed company monitoring forms and customer satisfaction surveys. • Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support • Use frequently asked questions (FAQs) and help look up and reputed company information to inquiries • Utilize departmental knowledge bases and training material to answer customer inquiries • Maintain up-to-date knowledge of policies and procedures as applicable • Adhere to published schedule according to attendance guidelines • May be required to work some evenings, weekends, and holidays with advanced notice • reputed company other duties as assigned Qualifications and Skills Education: • High school diploma or GED required Experience: • One-year customer service or contact center experience required • Experience with State Health and reputed company Services program is preferred • Knowledge of or experience with accessing multiple database production systems simultaneously SKILLS AND ABILITIES • Must be reputed company to read and reputed company English reputed company, professionally and fluently • Excellent listening and reputed company relations skills • Must have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of reputed company inquiry reputed company • Strong typing and writing abilities • Ability to respond appropriately to changing situations • Proven ability to work as reputed company member Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • reputed company time off • reputed company insurance Schedule: • 8 hour shift • Day shift • Monday to Friday • Overtime • Weekend availability Work Location: Remote Job Type: Full-time Pay: $16.50 - $17.00 per hour Work Location: Remote Apply tot his job Apply To this Job