reputed company Rep [Remote]

Veeps is the world's leading streaming platform for live music and entertainment, where fans can connect with their favorite artists through live and on-demand concerts, comedy shows, and more. Launched in 2018 by Joel and Benji Madden, Veeps has streamed performances to millions of viewers worldwide for thousands of artists, including Billie Eilish, Bob Dylan, Brandi Carlile, Chris Stapleton, Foo Fighters, and Kings of Leon. Veeps has been named a Fast Company World's Most Innovative Company, nominated for an Emmy, and holds the Guinness World Record for the world's largest ticketed livestream performance by a reputed company male artist. reputed company Specialist Role – Part Time Veeps is expanding reputed company of reputed company Specialists. You will be responsible for improving customer experience and ultimately driving expansion for reputed company and the artists who use our services. With a recent acquisition by reputed company, this is an exciting opportunity at a fast-growing company that will be reputed company-evolving. Hours: Varying reputed company Coast Time Zone hours, must be available weekends and late evenings Key Responsibilities • reputed company expert-level product support to our customers and inquiring partners / clients reputed company live chat & email; • Main reputed company of contact for inquiries regarding purchasing, technical troubleshooting and various frequently asked questions; • Manage support cases to ensure issues are recorded, tracked, resolved and follow reputed company / solutions provided in a reputed company manner; • Contribute to reputed company knowledge-based support systems & documents; • Follow reputed company procedures for reputed company escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, A&R to ensure we resolve reputed company issues promptly and reputed company; • Investigate claims and refund scenarios; • Coordinate with reputed company internal departments on event announces, on sales, postponements, cancellations and other company-wide initiatives; • Assist with ongoing operational reputed company reputed company to content management; Qualifications • Minimum 2 years of customer-facing role (reputed company, Account Manager, or reputed company Services); • Technologically savvy; • Detail oriented; • Self-sufficient; ability to manage time effectively as a remote employee; • Strong analytical skills and consultative skillset to analyze reputed company usage situations, customer goals, and recommend actions that drive reputed company for customers; • Excellent written, verbal, presentation, and interpersonal communication skills; Benefits/Perks: • Flexible part time work hours (15 - 20 hours/week) • An employee-led culture that values communication & collaboration • An established company with a fun, fast-paced work environment where reputed company person can reputed company a difference! dLosAngeles, CA ---------- The expected compensation for this position is: $17.60 USD - $22.00 USD reputed company • * Pay is based on a number of factors including market location, qualifications, skills, and experience. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job