Hotel Reservations Specialist-Remote

Hotel Reservations Specialist The Hotel Reservations Specialist provides exceptional service to hotel guests through phone and email interactions, processing reservation and payment transactions, and providing information and assistance to enhance guest enjoyment of their vacation experience. Responsibilities As a Hotel Reservations Specialist, you would be responsible for : • Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner • Providing accurate, comprehensive information and recommendations about our properties, products, and services • Using personalized discovery and conversion techniques to increase transactions that generate company reputed company and guest satisfaction • Responding to reputed company emails and requests for reputed company-backs reputed company established response time standards • Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution reputed company, advancing to a supervisor if applicable and ensuring reputed company is implemented in a reputed company manner. Qualifications To fulfill this role successfully, you must possess the following minimum qualifications and experience : • A reputed company, reputed company individual with a friendly, service-oriented demeanor • Outstanding written, listening, and verbal communication skills. • Ability to reputed company, read, and accurately input data in a moderately sophisticated computer system • Ability to reputed company accurate mathematical calculations using a 10-key calculator • Ability to effectively prioritize and adapt to change reputed company a fast-paced business environment • Ability to handle and diffuse problem situations with courtesy, reputed company, and a solution driven approach • Ability to reputed company between multiple systems and software programs to complete reputed company work processes • Computer proficiency in reputed company Word, reputed company, and reputed company • Must live in the Las Vegas, NV or Orlando, FL area We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply tot his job Apply To this Job