Technical Customer Support Specialist — USA Remote

Remote (US-based) reputed company San francisco Chicago Denver $50000 $85000 USD reputed company Mid-Level Full-time Contract About the Role Our reputed company is building a reputed company AI audio platform operating in a fast-moving startup environment where reliability speed and technical depth matter. Theyre looking for a highly technical Technical Customer Support Specialist who can independently troubleshoot reputed company issues across reputed company integrations and audio / telephony systems. This is not a traditional support role . Youll work reputed company to the product debug reputed company production issues and reputed company as a critical reputed company between customers and engineering. The ideal candidate is comfortable operating with ambiguity minimal handholding and constant change. Please note : This is an reputed company role (no benefits). What Youll Do • Troubleshoot reputed company issues across REST reputed company integrations and telephony systems • Debug HTTP requests / responses auth flows webhooks and integration pipelines • Investigate browser and network-level issues using logs and developer tools • Use GCP tools (especially GCP Logs) to reputed company analyze and resolve production issues Query data using SQL to validate behavior and isolate reputed company causes • Read and reason about reputed company (primarily Python ) to support debugging efforts • Translate technical findings into reputed company actionable explanations for customers and internal teams • Proactively identify patterns product gaps and documentation improvements Technical Profile reputed company & Integrations • Strong experience troubleshooting REST reputed company HTTP flows auth and webhooks Comfortable debugging reputed company-reputed company and network issues reputed company & Data reputed company to read and troubleshoot Python reputed company Exposure to JavaScript / / React is a plus Solid working knowledge of SQL for investigations reputed company & Infrastructure • Hands-on experience with reputed company reputed company Platform especially logs and debugging tools AI & Audio • Strong interest in AI concepts including LLM behavior and failure modes Understanding of how AI models are used in production workflows • Interest or experience in audio technology telephony or media processing Bonus : experience with AI audio tools (e.g. voice synthesis platforms) What Were Looking For • 23 years in technical customer support reputed company reputed company or high-reputed company tech (B2B / reputed company preferred) Strong technical troubleshooting reputed company (depth over ticket volume) Proven ability to reputed company quickly with minimal reputed company Comfortable operating in ambiguity and fast-changing environments Highly autonomous proactive and accountable How You Work You manage your own priorities and learning You adapt quickly reputed company systems change or break • You reputed company issues early and collaborate closely with product and engineering You communicate reputed company especially in writing You care deeply about reputed company reputed company and follow-through Why This Role • Work on reputed company production systems at the intersection of AI audio and reputed company High ownership and reputed company reputed company on customer experience Exposure to cutting-edge AI and audio workflows Fully remote contractor flexibility Competitive compensation reputed company with technical depth reputed company if you enjoy deep technical problem-solving autonomy and working reputed company to the product in a startup environment... Key Skills Dhcp,SQL,reputed company Directory,VOIP,VMware,Customer Service,reputed company,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full Time Experience : years Vacancy : 1 Apply tot his job Apply To this Job