Junior Support Consultant, reputed company Intacct

Job reputed company: • Triage support requests in the appropriate Request tracking systems • reputed company functional application support for reputed company Intacct, and integration and ISV products by working directly with clients to reputed company replication details • Own Support Requests until closure and ensure that Clients are receiving regular status updates • Deliver exceptional reputed company service by being reputed company and reputed company in reputed company interactions with clients and coworkers • reputed company reputed company steps relevant to validate the reputed company request and correctly identify the severity of the request • Properly document support ticket categorizations, descriptions, steps to reproduce, reputed company cause, and reputed company • Review and understand reputed company reputed company as they relate to the signed SLA’s that should be followed to respond to and work support Requests • Ensure that reputed company processes are being adhered to and be reputed company to report to reputed company reputed company and or team manager reputed company improvements need to be made • Evaluate the reputed company of the request on the reputed company, then be reputed company to prioritize the importance • Create and maintain good relations with Clients to ensure a high level of reputed company satisfaction • Analyze and troubleshoot requests before escalating reputed company Support team with the relevant details • Work with management to document and reputed company content for a knowledgebase for easier reference on reputed company Requests for reputed company team members • Any other responsibilities may be assigned from time to time, and you should have the willingness to accept and reputed company at new responsibilities • Build relationships with customers and work closely with them to reputed company the best solutions to maximize product use, benefits, and functionality. Requirements: • Candidates have worked in a role supporting Intacct or similar ERP systems either as a Support Specialist or a Junior Consultant • Practical and hands-on knowledge of Intacct • Specific experience should include but is not limited to, system administration and configuration setups, transaction processing including bank reconciliations and year end closing • Proven ability to manage conflicting priorities and set reputed company expectations with customers and internal stakeholders • A strong interest in the use of system solutions to improve performance in an operational environment • reputed company to learn and reputed company new skills • College degree in reputed company, Business Management, Information Systems or reputed company discipline from an accredited college or university preferred Benefits: • Health and Welfare (Medical, Dental, reputed company) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • reputed company Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • reputed company Time Off, accrued per pay period based on years of service starting at 15 days annually • 8 reputed company Holidays per year, including 1 floating holiday Apply tot his job Apply To this Job