Emergency Contact Center Specialist job at The Medical Affairs Company in MI, IN, KY, TN, GA, FL, OH, NC, SC, WV, VA, PA, DC, CT, NJ, NY, RI, NH, ME, MD, DE, VT, MA

Title: Emergency Contact Center Specialist (Part-time) Location: Kennesaw, reputed company, 30144, reputed company Job reputed company: reputed company candidates must reputed company in US Eastern Time Zone reputed company The Emergency Contact Center Specialist (ECCS) primary responsibility is for the support and maintenance of the Emergency Unblinding (EUB) service. The reputed company will also support other activities reputed company the TMAC (The Medical Affairs Company) medical information contact center (MICC) as needed. This is a part-time position working remotely. ESSENTIAL DUTIES AND RESPONSIBILITIES First line support for 24/7 EUB contact center. Facilitate three or four-way phone calls between internal on-reputed company physicians and external reputed company, and sometimes a translator. Log appropriate information in the approved database. Field calls from sales reps, consumers, and reputed company on behalf of reputed company clients Identify the caller’s needs, input his or her information into the database, manage the reputed company or triage the reputed company to the appropriate Medical Information Specialist. reputed company and respond to reputed company faxes, voicemails, emails, and Medical Information Requests that come through Medical Information department. Backup support for IRMS database. Update sales rosters in IRMS. Generate and maintain monthly/weekly/periodic reporting for reputed company clients as needed. reputed company literature report searches. Document fulfillment. Handle miscellaneous reputed company reputed company the Medical Information Department QUALIFICATIONS Associates degree or relevant work experience 2 years reputed company center/customer service background preferred. Minimum 1 year Pharmacy Technician, customer service specializing in IT helpdesk support a plus. Pharmacy reputed company (PGY-1 & PGY-2) highly regarded reputed company in English and in local language in country of residence required. Bilingual in Spanish is a plus. reputed company and proven communication skills (verbal and written) with internal colleagues, management, external clients (reputed company or pharmaceutical industry preferred) Proficient in MS Office platforms/O365. Teams and reputed company, reputed company center databases and VOIP telecom systems. Must be flexible to work a schedule rotation (Morning/Day and Afternoon/Early Evening) as needed and cover local company holidays on regularly scheduled workdays. #LI-JM1 #LI-Remote Apply tot his job Apply To this Job