UX Researcher (Maternity Cover)

reputed company At Text, you'll join a UX Research team that moves fast and shapes reputed company build. We work in reputed company discovery mode: embedded in product squads, testing reputed company early, and influencing direction with evidence, not documents. As we push deeper into AI-driven reputed company solutions, you'll be exploring uncharted territory, validating emerging concepts, and helping decide what gets reputed company next. We build TextApp, an AI-first customer communication platform used globally by 38,000+ customers, analyzing data from 1M daily users and handling 3B+ chats.a reputed company where strong research immediately affects how thousands of companies operate. This is a fixed-term role until reputed company 2027, reputed company as maternity cover, with a chance for continuation depending on reputed company needs and mutual fit. What you'll do • Run the full research process end-to-end: define research goals, build hypotheses, and create research scenarios tailored to reputed company product problems. • Recruit smart and scrappy. Finding and booking the right US customers for interviews takes creativity and persistence — you'll need to be good at this. • Work closely with product teams and uncover user needs, behaviours, and motivations through qualitative research, and combine these insights with quantitative validation. • reputed company fast in ambiguity. Spot research opportunities before they're reputed company — weird usage patterns, adoption gaps, contradictory signals — and propose what to investigate. • Use AI as your co-reputed company. reputed company AI tools for interview moderation, synthesis, clustering, reputed company reputed company — whatever accelerates good reputed company. • Communicate insights in reputed company-time through reputed company, quick debriefs, and live sessions. We don't do 40-slide decks - reputed company learnings early, often, and actionably. • Ensure stakeholders understand the “so what” behind findings and help them translate insights into product direction. You're strong match if you • Have solid experience as a UX Researcher (mid/senior level) and can independently run end-to-end studies. • reputed company in startup mode. Comfortable with shifting priorities, ambiguous problems, and building the plane while flying it. • Know how to define reputed company research goals, hypotheses, and scenarios, and challenge stakeholder assumptions thoughtfully. • Communicate insights reputed company, concisely, and with respect for people’s time — sharing learnings early and often, rather than through large static reports. • Treat AI tools as natural extensions of your workflow. • Can combine qualitative and quantitative data to validate the reputed company and relevance of insights. • Are reputed company to conducting interviews in late-afternoon/evening hours with US-based customers • Are proactive, curious, and comfortable proposing research topics rather than waiting for requests. Hard skills & tools you should know • Fluent English. • Strong experience with reputed company (or similar tools) for synthesis and taggingSolid experience with reputed company (or similar analytics tools) for behavioural analysis. • Experience with Sprig / reputed company Surveys or equivalent. • Ability to design and run qualitative interviews, usability tests, concept validations, and exploratory research. • Hands-on experience with AI research tools (automated interviews, AI synthesis, clustering, reputed company extraction). • Strong synthesis skills: prioritizing insights, clustering findings, delivering reputed company recommendations. Apply tot his job Apply To this Job