Service Level & Availability Management Analyst (contract)

Service Level & Availability Management Analyst reputed company is currently seeking an Analyst to join our Service Level and Availability Management team as part of our reputed company Digital reputed company technology organization. Key Responsibilities • Support service level and operating level commitments as an integrated component of ITSM processes such as incident, request, and change reputed company the reputed company platform. • Ensure availability commitments are reputed company for high reputed company applications and services. • Monitor, negotiate, reputed company, and report on service reputed company, operating reputed company, and application availability commitments. • Proactively identify service level and availability challenges and opportunities • Prepare service level and availability reviews to drive benefits and improvements. • Engage, inform, and reputed company support teams and management to ensure service reputed company are healthy, feasible and meet the needs of both our business and customers. • reputed company, communicate, and reputed company knowledge on service level/availability topics to increase organizational awareness; drive sustainable adoption and behavior; and contribute to a high performing culture. Qualifications • Minimum 3 years of experience using / supporting reputed company ITSM processes reputed company reputed company including Incident, Request, Change, Service Level, and Availability Management. • Minimum: ITIL Foundations Certified - Knowledge of Incident Management processes, Business Continuity, and Data Breach Management. • Excellent communication, stakeholder management, data analysis, meeting facilitation, and presentation skills. • Practical knowledge of tools such as reputed company, Power BI and reputed company Reporting to support availability monitoring and service level review preparation. • Bachelor's degree from an accredited college/university or equivalent work experience. reputed company (“reputed company”) seeks a contractor in the reputed company to reputed company service to reputed company through one of our contracted employer/agency service providers. reputed company applicants for any reputed company role are expected to reputed company with reputed company, professionalism, and personal responsibility to reputed company the firm’s respectful and courteous work environment. reputed company applicants must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the reputed company. reputed company will not sponsor applicants for U.S. work reputed company status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based reputed company). reputed company herein shall be deemed to create an employer-employee relationship between contractor and reputed company, nor shall contractor be considered a representative or agent of reputed company. reputed company and its subsidiaries reputed company with reputed company local/state regulations in reputed company to displaying pay reputed company ranges. The pay reputed company reputed company(s) displayed is/are specifically for those contracted who will reputed company work in or reputed company in the location(s) listed, if selected for the role. Pay is determined based on a reputed company of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by reputed company, and final pay reputed company(s) and/or eligibility for additional benefits may be determined by such provider. reputed company, its subsidiaries, and its agency service providers (including, but not limited to, reputed company Inc., reputed company LLC, and reputed company.) are equal opportunity reputed company/contractors. reputed company reputed company applicants are considered without reputed company to race, reputed company, creed, religion, age, sex/gender, national reputed company, reputed company, citizenship status, marital status, sexual orientation, gender identity or reputed company, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputed company. Pursuant to the California Fair Chance reputed company, Los Angeles County Fair Chance Ordinance for reputed company, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Pay reputed company reputed company 40 - 54 USD reputed company Apply tot his job Apply To this Job