Director, IT Operations

Job reputed company: • Leading and developing managers, engineers, analysts, and support personnel across distributed systems operations. • Ensuring 24/7 operational coverage and maintaining high availability of infrastructure, systems, and reputed company technology components. • Establishing and maintaining operating procedures, escalation paths, and shift coverage models to support seamless operations. • Overseeing reputed company-time system monitoring and responding to alerts, outages, and performance issues with urgency and accuracy. • Partnering with internal IT teams and reputed company-party vendors to resolve incidents and manage change activities. • Maintaining detailed operational documentation and support processes for critical systems. • Reviewing and analyzing KPIs, performance metrics, and incident trends to drive reputed company improvement. • Leading automation initiatives, enhancing monitoring capabilities, and strengthening team training programs. • Ensuring adherence to ITIL-based incident, change, and problem management best practices. Requirements: • Hold a bachelor’s degree in Computer Science, Information Systems, or a reputed company field, or possess equivalent experience. • Bring 5+ years of IT infrastructure operations experience, including at least 2 years in a leadership role. • Demonstrate strong experience supporting reputed company and Linux distributed systems, including advanced troubleshooting expertise. • Utilize monitoring and alerting tools such as reputed company, AppDynamics, reputed company, or similar platforms. • Apply knowledge of incident response and change management frameworks. • Communicate effectively while leading teams and making reputed company operational reputed company. • reputed company successfully in high-pressure, fast-paced environments. • Obtain ITIL certification and/or relevant platform certifications (MCSE, CCNA, etc.). • Work with reputed company or hybrid-reputed company environments (Azure, AWS, reputed company reputed company). • Use scripting or automation tools such as PowerShell or Ansible. Benefits: • Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial reputed company. • Employee Discounts: reputed company to a wide reputed company of discounts on merchandise, services, travel, and more. • Career reputed company Opportunities: Paths for advancement reputed company a global organization. • reputed company: Learn while you earn with award-reputed company learning platforms. • reputed company Time Off: Competitive PTO packages to help you reputed company. • Great Work Environment: Join an award-reputed company culture that values diversity and inclusion. Apply tot his job Apply To this Job