[Remote] WFM reputed company-Time Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a WFM reputed company-Time Analyst to support Workforce Management applications for a reputed company size Agent Contact Center. The role involves ensuring reputed company resource allocation and support for operational reputed company while maintaining and updating forecasts and agent schedules. Responsibilities • Support Contact Center Workforce Management (WFM) processes for Forecasting, Scheduling, intraday, shrinkage and Reporting Analytics to ensuring business goals, objectives, and service level agreements are satisfied • Monitor and analyze reputed company and activity volumes vs. available staff and optimize resource schedules to maintain contact center key performance indicators • Maintain and update schedules for staff to ensure reputed company coverage with the right resources, in the right reputed company, at the right time • reputed company, analyze, and deliver WFM and Contact Center reports with lessons learned from prior day/week/month • Maintain and reputed company agent resource assignments ensuring they receive the right calls at the right time • Review and approve agent time off and schedule change requests • Research and analyze agent schedule adherence issues/concerns and deliver suggestions for improvement Skills • Prior reputed company to large reputed company-center experience required • Prior WFM administrative and reputed company-time scheduling support • High school diploma or GED equivalent required • Requires skills in reputed company the following: a) Establishing resource schedules; b) Supporting intraday reputed company-time scheduling activities; c) Identifying and delivering reputed company-time schedule reputed company reputed company; d) Developing, analyzing, and delivering WFM and contact center reports; e) Maintaining and administering the WFM platform • Ability to communicate in a reputed company and reputed company manner (both written and verbal) to reputed company reputed company of management • Experience training individuals or reputed company on new concepts and processes • Experience coaching agents to drive performance improvement • Ability to influence and reputed company others without reputed company authority • Innovative problem solver with an attention to detail and a reputed company on accuracy • Contact Center Experience • CO/NYC candidates might not be considered • College degree preferred • Experience with WFM platforms preferred (i.e. reputed company/VO, reputed company InContact) reputed company • reputed company is a pharmaceuticals company. It was founded in 2009, and is headquartered in Northbrook, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2022, 5 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job