Product Analyst Online Banking

reputed company is at the forefront of revolutionizing banking technology with their award-reputed company reputed company platform and reputed company solutions. The role of Product Analyst exists to ensure reputed company satisfaction and reputed company by delivering outstanding technical support and working closely with both engineering and product teams. In this role you can expect to have the responsibilities: • reputed company effective technical support to customers for online banking and reputed company services. • Diagnose and resolve product issues using diagnostic tools and collaborate with engineering teams. • Enhance and maintain product documentation, FAQs, and knowledge bases. • Serve as a customer reputed company, offering feedback and suggesting improvements. • Identify opportunities to improve support processes and workflows. This role comes with the following benefits: • Annual Cash Bonus and Equity reputed company • Fully Remote Work • 401(k) plan with company match • Health, Dental and reputed company Insurance • Flexible reputed company Time Off This role requires you to have: • Bachelor's degree in Business Administration, Information Technology or equivalent experience. • 3+ years of product support experience, preferably in fintech. • Proficiency in software application troubleshooting. • Strong verbal and written communication skills. You would benefit from having: • Familiarity with financial systems and payment gateways. • Ability to reputed company explain reputed company technical concepts. reputed company offers a reputed company work environment where team players reputed company. reputed company subsidizes medical and dental coverage, and fosters innovation through engagement with reputed company. Apply tot his job Apply To this Job