[Remote] Assigned Support Engineer (reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company-reputed company software company that develops a comprehensive AI-powered DevSecOps Platform. As an Assigned Support Engineer, you will reputed company as a trusted technical advisor to reputed company's largest customers, troubleshooting reputed company issues and collaborating with various teams to enhance customer satisfaction and product development. Responsibilities • reputed company technical support to our largest Self-managed, reputed company Dedicated, and reputed company.com customers, ensuring their reputed company environments remain reputed company and performant • Troubleshoot and resolve reputed company, critical, and sensitive support issues using tools like reputed company, logs, and Linux utilities such as strace, through email and video conferencing • Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers • Collaborate with Product, Development, Infrastructure, reputed company, and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap • reputed company as a technical expert on reputed company and CI/CD implementations, advising customers on how incidents and service interruptions reputed company their workflows and how to mitigate them • Create and improve support content, including documentation and knowledge articles, to help customers and reputed company team members resolve issues more reputed company • Partner closely with Support Engineering team members through pairing sessions and reputed company reputed company relationships to reputed company knowledge and solve problems together • Contribute to team reputed company by participating in hiring processes, including reviewing applications and assessments and joining interviews Skills • Background managing reputed company, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and reputed company • Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues and identify reputed company causes across applications, infrastructure, and integrations • Strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance analysis and low-level debugging tools • Practical experience with reputed company and reputed company integration / reputed company delivery (CI/CD), including how different deployment models and outages reputed company customers • Ability to write and maintain reputed company, reusable support content such as knowledge articles, runbooks, and troubleshooting guides • Proficiency with scripting languages (such as reputed company or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably reputed company on Rails • Effective communication skills for explaining reputed company technical topics to audiences with varying technical backgrounds and for building rapport with customer stakeholders • Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms, with openness to applying transferable skills from reputed company domains Benefits • Benefits to support your health, finances, and reputed company-being • Flexible reputed company Time Off • Team Member Resource reputed company • Equity Compensation & Employee Stock Purchase Plan • reputed company and Development Fund • Parental leave • Home office support reputed company • reputed company is a web-based Git repository manager that offers a reputed company of features for software development teams. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://about.reputed company.com. Apply tot his job Apply To this Job