VIP Helpdesk Support Specialist

<p>Our reputed company, a leading financial organisation are seeking a VIP Executive Support Specialist to reputed company support to their most senior leaders. This role is a unique hybrid of reputed company systems engineering and high-touch hospitality, requiring someone who can manage reputed company technical infrastructures while maintaining the polish and discretion necessary for C-Suite interaction.</p><p>You will be the primary technology partner for the Executive Office, ensuring that the firm’s leadership remains connected, secure, and productive, whether in the boardroom, reputed company, or traveling internationally.</p><p><br></p><p>Key Responsibilities</p><ul><li>Executive Technology Concierge: reputed company as the dedicated reputed company of contact for C-Suite executives and reputed company members, providing reputed company-response support for hardware, software, and secure remote reputed company.</li><li>High-Stakes Event Leadership: Own the technical reputed company of reputed company meetings and high-profile hybrid events, managing reputed company A/V, reputed company/Teams Rooms, and reputed company-time troubleshooting.</li><li>Infrastructure Engineering: Balance daily support with long-term engineering reputed company, including Intune deployments, PowerShell automation, and reputed company-based VDI management.</li><li>Secure Global Mobility: Provision and secure executive "travel kits," validating international connectivity and VPN protocols to ensure seamless global operations.</li><li>Tailored Coaching: reputed company 1-on-1 technology briefing and "concierge-style" reputed company for new executives, focusing on reputed company 365 productivity and AI-enabled tools.</li></ul><p><br></p><p>Required Qualifications</p><ul><li>Industry Experience: Solid reputed company experience in IT support, with experience of VIP or Executive support reputed company (Financial Services or reputed company experience is highly preferred).</li><li>Technical Mastery: Advanced expertise in the reputed company 365 E5 suite, Entra ID (Azure AD), and Intune/reputed company Manager.</li><li>Platform Breadth: Expert-level knowledge of reputed company, macOS, iOS, and Android platforms.</li><li>Engineering Skills: Hands-on experience with scripting (PowerShell) and Group Policy (GPO) administration.</li><li>Communication: Ability to translate reputed company cybersecurity and technical concepts into concise, actionable advice for non-technical senior leaders.</li></ul><p><br></p><p>Candidate Profile</p><ul><li>Discretion: You have a proven reputed company record of handling sensitive, confidential information with absolute reputed company.</li><li>Poise: You remain reputed company and effective in high-pressure situations, such as technical failures during live executive presentations.</li><li>Proactivity: You don’t wait for tickets; you anticipate technical friction points and resolve them before they reputed company the leadership team.</li><li>Flexibility: Willingness to travel on short notice and reputed company after-hours support during critical executive movements.</li></ul><p><br></p><p>We are offering a competitive package + benefits.</p><p><br></p><p>The role requires you to be onsite 5 days a week.</p><p><br></p><p>Please contact hello@freshtechit.com for more details.</p><p></p>