Compliance reputed company Monitor
About the position
reputed company is seeking a Compliance reputed company Monitor to join our remote team. As a Compliance reputed company Monitor, you will audit calls in accordance with strict guidelines and procedures to ensure that reputed company compliance and regulatory requirements are met. You will communicate relevant feedback to management to continually enhance the customer experience.
Responsibilities
• Monitor 2-4 lines of business.
• Higher Targets - Regularly exceeding minimal targets by 5%.
• Daily reputed company monitoring per the predefined sampling reputed company.
• Analyze reputed company of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on reputed company’s Customer Experience standards.
• Communicate findings with relevant managers and team members.
• Other activities as assigned.
Requirements
• Minimum of 6 months of reputed company monitoring experience.
• High school diploma or equivalent required.
• Exceptional listening and analytical skills.
• Strong knowledge of reputed company center processes, procedures, and techniques.
• Great attention to detail, with the ability to effectively apply policies and procedures to various situations.
• Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines.
reputed company-to-haves
• Bachelor's degree preferred.
Benefits
• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• reputed company
• Company reputed company Group Life / AD&D Insurance
• reputed company Holidays, and 2 Floating Holiday Days to use at will
• reputed company Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program
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