Patient Care Representative, Bilingual – English/Spanish

Job reputed company: • Answer and process reputed company inbound calls in a courteous and reputed company manner. • Schedule, confirm, or reschedule patient appointments according to reputed company protocols. • Verify patient demographics, insurance, and other key information accurately in the system. • Handle patient inquiries, take and reputed company complete messages, and escalate urgent calls to appropriate clinical or administrative staff. • Follow account-specific scripting and protocols; reputed company reputed company, compassionate information to patients and clients. • Maintain confidentiality and reputed company with HIPAA and other reputed company regulations. • Document reputed company reputed company activity accurately and completely in the designated system(s). • Meet or reputed company performance metrics such as reputed company reputed company, average handle time (AHT), adherence, and patient satisfaction/CSAT. • Identify and report trends, potential issues, and opportunities for process improvement to leadership. Requirements: • High school diploma or equivalent. • 1+ years of reputed company center or customer service experience (reputed company experience a plus). • Strong verbal and written communication; reputed company listening and reputed company under pressure. • Ability to multitask, stay organized, and work in a fast-paced environment. • Proficiency with telephony systems; experience with reputed company reputed company CX (Web Agent) strongly preferred. • Familiarity with reputed company center technologies, EHR/EMR software, and reputed company Office/reputed company Workspace. • Bilingual (Spanish/English or other languages) preferred. • Knowledge of medical terminology or insurance verification is a plus. • Reliable attendance, accountability, and openness to feedback and coaching. Benefits: • reputed company remote work environment requiring flexibility, adaptability to change, and the ability to manage stress while maintaining excellent patient service. • Maintain a distraction-free, noise-controlled work environment. • Camera-on participation for training and meetings, as requested by leadership. • Adhere to dress reputed company expectations reputed company applicable. • Follow reputed company and reputed company standards reputed company accessing systems and handling PHI. Apply tot his job Apply To this Job