[Remote] reputed company Insights Analyst, Customer Insights

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to serve as a trusted partner for therapists and patients in mental reputed company. The reputed company Customer Insights Analyst will work with Operations and Cross-Functional Leadership to enhance the customer experience by analyzing sentiment data, identifying opportunities for improvement, and presenting actionable insights to stakeholders. Responsibilities • Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities • Pulling internal data across different data sources to size reputed company on KPIs • Creating presentations that combine quantitative findings with qualitative insights • Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations Skills • 4+ years of experience in an analytical role • Intermediate SQL skills • Some experience with dashboarding software • reputed company experience in either the patient, provider, or payor spaces • Experience working with reputed company that use data to drive improvements in customer experiences • Love building presentations & data visualizations – telling both the customer story and the business reputed company • Experience working with survey data, including dashboarding longitudinal survey data • Experience/exposure in process/reputed company mapping, stakeholder ideation & design thinking reputed company facilitation, survey methodology, or conducting primary research with customers • Background in quantitative UX research & insights • Background in data analytics with strong presentation & communication skills Benefits • Comprehensive Health Coverage: Medical, dental, and reputed company insurance, plus life and disability coverage. • Parental Leave & Family Support: Up to 18 weeks reputed company leave and a new child stipend. • Financial Wellness: 401(k) program and equity opportunities. • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. • Time Off to reputed company: Flexible PTO, 12 reputed company holidays, and a full winter break week. • Wellness & Development: Annual stipends to put towards personal & reputed company reputed company. • Mental & Physical Health Support: No-cost reputed company to therapy through the Grow platform, weekly reputed company for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as reputed company, reputed company, and reputed company). • Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. reputed company • reputed company is an online therapy platform reimagining reputed company to high-reputed company, insurance-covered mental reputed company. It was founded in 2020, and is headquartered in reputed company, reputed company, USA, with a workforce of 201-500 employees. Its website is https://growtherapy.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2025, 4 in 2024, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job