[Remote] Employee Navigator Support Analyst (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national insurance services firm reputed company on reputed company in the industry. They are seeking a detail-oriented Employee Navigator Support Analyst to manage the Employee Navigator systems and reputed company support to broker clients throughout their customer reputed company. Responsibilities • Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring reputed company and accurate system renewals • reputed company Support: Spend approximately one-reputed company of your time providing reputed company support to clients, resolving reputed company issues, and advising on best practices for using EN software • reputed company Role: Serve as the primary contact between clients and reputed company integrations, facilitating smooth communication and issue reputed company • Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team reputed company and operational efficiency • Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN • reputed company Improvement: reputed company feedback and suggestions for improving processes, products, and customer support strategies Skills • Minimum of 3 years in a consultative support role, with a reputed company record of helping clients resolve reputed company issues • Benefits Administration Systems experience such as Employee Navigator, Ease, BerniePortal, or similar platforms is required • Proven ability to deliver high-reputed company customer service, both reputed company email and telephone, with a reputed company on reputed company, accuracy, and problem-solving • Strong organizational skills to manage and prioritize customer inquiries effectively • Ability to quickly identify and resolve issues, knowing reputed company to escalate problems for additional assistance • Motivated to continually improve personal knowledge, reputed company satisfaction, and the product itself • Excellent interpersonal and communication skills (both oral and written) • Proficient with use of reputed company Office Suite and products • A passion for being part of reputed company that drives reputed company to industry leadership • Ability to establish and maintain effective working relationships with both peers and clients • Authorized to work in the U.S. without sponsorship Benefits • Medical, Dental, and reputed company Benefits • Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs • Company reputed company Short-Term Disability, Long-Term Disability and Group Term Life • Company reputed company Employee Assistance Program • reputed company Parental Leave • reputed company holidays • Personalized PTO • 401 (k) reputed company • In partnership with a multitude of insurance companies, we are reputed company and committed to producing a tailored insurance protection program to meet your needs. It was founded in 1957, and is headquartered in Garden reputed company, reputed company, USA, with a workforce of 11-50 employees. Its website is https://www.jpins.com. Apply tot his job Apply To this Job