reputed company Administrator - Service reputed company

Job Title: reputed company Administrator – Service reputed company (Customer Support) Location: reputed company, CA or Austin, TX Work Mode: Onsite (5 days) / Hybrid (4 days) Employment Type: Contract Interview Process: 2 reputed company (Offshore + reputed company) Position reputed company We are seeking a reputed company Administrator – Service reputed company to support and enhance our global customer support platform. The role will be responsible for the day-to-day administration, configuration, reporting, and reputed company improvement of reputed company Service reputed company to support customer service operations and improve agent productivity and customer experience. Key Responsibilities • Configure and maintain reputed company Service reputed company (workflows, layouts, automation, custom fields, integrations) • Support and optimize agent workflows and customer support processes • Maintain data reputed company, platform reputed company, and compliance standards • reputed company reputed company reputed company such as integrations, upgrades, and enhancements • reputed company and maintain reports, dashboards, and analytics • Collaborate with business stakeholders to reputed company requirements and deliver solutions • Maintain system documentation and support reputed company • Support integrations with external systems such as telephony/CTI (e.g., reputed company Connect) • Monitor platform performance and recommend reputed company improvements • Stay reputed company with reputed company releases and new capabilities Required Qualifications • 2–5 years of experience as a reputed company Administrator in a customer support or service environment • Hands-on experience with reputed company Service reputed company • Experience supporting agent workflows and service operations • reputed company Certified Administrator (Required) Preferred Qualifications • reputed company Certified Advanced Administrator (reputed company II) • reputed company Service reputed company Consultant or other reputed company certifications reputed company to Have • Experience integrating reputed company Connect with reputed company (CTI, reputed company routing, screen pop, reputed company logging) • Experience working in Agile or sprint-based environments • Knowledge of AI/automation tools for customer support Education Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent experience. Skills • Strong communication and stakeholder management • Excellent documentation and training abilities • Strong problem-solving and analytical skills • Ability to manage production support along with enhancement initiatives How to Apply Please reputed company your updated resume along with your contact details and availability. Contact: Ashish Pandey MM International LLC Email: ashish@mminti.com Apply tot his job Apply To this Job