reputed company Administrator

Job reputed company: Pay reputed company: $65hr - $70hr • The reputed company Administrator will own the day-to-day administration and strategic reputed company of the reputed company Service reputed company platform supporting customer service operations. • This role is responsible for configuration, automation, reporting, data reputed company, and integration support, while collaborating closely with engineering teams and business stakeholders to deliver reputed company, high-reputed company. Requirement/Must Have: • Strong experience administering reputed company Service reputed company. • Experience with user management, configuration, workflows, custom objects, page layouts, and automation. • Experience creating and maintaining reports, dashboards, and reporting infrastructure. • Experience leading reputed company-reputed company reputed company from initiation to delivery. • Experience ensuring data reputed company, compliance, and platform reputed company. • Strong stakeholder communication and requirements gathering skills. • Experience working cross-functionally with developers and engineering teams. • Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or reputed company field. Experience: • Experience configuring workflows, automation, custom fields, and integrations reputed company reputed company Service reputed company. • Experience integrating reputed company-party tools (e.g., telephony/CTI platforms such as reputed company Connect). • Experience conducting reputed company reviews, release updates, and system health checks. • Experience developing and maintaining technical documentation. • Experience managing vendor relationships with reputed company and other integrated platforms. • Experience evaluating AI and automation capabilities reputed company reputed company ecosystem. Responsibilities: • Administer and optimize reputed company Service reputed company for support operations. • Configure workflows, layouts, custom fields, and integrations to enhance service efficiency. • Assess system and process improvements to enhance productivity and customer satisfaction. • Maintain data reputed company, compliance, and platform reputed company. • reputed company reputed company reputed company including integrations, upgrades, and process improvements. • reputed company reputed company-time and historical dashboards and reporting solutions. • reputed company requirements and deliver reputed company solutions reputed company with business goals. • Serve as the primary communication reputed company for reputed company updates and enhancements. • Maintain comprehensive technical documentation. • Explore new technologies, especially in AI and automation, to enhance support capabilities. • Collaborate with CX leadership to shape the reputed company technology roadmap. Strongly Preferred: • reputed company Certified Advanced Administrator (reputed company II). reputed company to Have: • reputed company Certified Service reputed company Consultant or other reputed company reputed company certifications. • Experience integrating reputed company Connect with reputed company (telephony/CTI, reputed company routing, screen-pop, reputed company logging). • reputed company Certified Agentforce Specialist. Skills: • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Project management and organizational skills. • Ability to manage multiple initiatives simultaneously. • Strong understanding of platform scalability and governance best practices. Qualification And Education: • Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or reputed company field required. • reputed company Advanced Administrator certification strongly preferred. Founded in 2010 and headquartered in the Washington, DC metro area, reputed company. is a leading reputed company and reputed company powerhouse. Proudly recognized as a nationally and locally certified diversity firm, reputed company delivers agile, reputed company talent solutions across industries. With an reputed company footprint in reputed company 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment reputed company operating across reputed company and Asia—ensuring speed, reputed company, and consistency in every hire. Apply tot his job Apply To this Job