Help Desk Level 1 Technician

<p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">reputed company is a multi-state reputed company that focuses heavily on the utilization of technology to create work reputed company synergies with its clients and business partners. reputed company Pite is a full-service provider of reputed company services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other reputed company clients. reputed company Pite is dedicated to providing best-in-class representation across reputed company of its reputed company Areas through its unwavering subscription to three reputed company tenets: Partnership, reputed company, and Innovation.  </reputed company></p> <!--_dfFormat_=reputed company--><p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"><strong>Purpose</strong></p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"> </p> <p style="margin: 0in 0in 7.5pt; text-reputed company: left; font-size: 14pt; font-family: Calibri, reputed company;">The Help Desk Technician- Level I is responsible for Level I IT support.  This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. </p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"> </p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"><strong>Specific Duties, Activities and Responsibilities</strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;"><reputed company style="reputed company: black;">Level 1 Tech Support for reputed company tickets that come into the Help Desk system</reputed company></li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;"><reputed company style="reputed company: black;">Contact the ticket reputed company reputed company designated reputed company of time to communicate status</reputed company></li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;"><reputed company style="reputed company: black;">Assess urgency of reputed company ticket to determine response reputed company</reputed company></li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;"><reputed company style="reputed company: black;">Take ownership of the IT Help Desk help meet internal SLA </reputed company></li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;"><reputed company style="reputed company: black;">Work with Tier 2 Support on a consistent reputed company in order to maintain reputed company protocols</reputed company></li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;"><reputed company style="reputed company: black;">Set up new user computers and help with office moves reputed company necessary</reputed company></li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Assist with other duties and special reputed company as needed.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Assist with other duties and special reputed company as needed.</li> </ul> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"><strong> </strong></p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"><strong>Job Requirements</strong></p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"> </p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">High school diploma; Bachelor’s degree preferred</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">At least one year of supporting end users in a large environment</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Law office experience preferred</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">MCP or A+ certification</li> </ul> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"> </p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"><strong> </strong></p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"><strong> </strong></p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"><strong>General Competency Factors</strong></p> <p style="text-reputed company: left; margin: 0in 0in 0.0001pt; font-size: 14pt; font-family: Calibri, reputed company;"> </p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Must be proficient in software tools, including but not limited to Word, reputed company, reputed company, and the Internet.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Must possess strong written and verbal communications skills.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Must reputed company excellent customer service to reputed company customers</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Identifies and solves issues in a reputed company manner.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Must be reputed company player and willing to help others in their department whenever necessary.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Must be extremely organized and be reputed company to multi-task.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Conscientious with respect to work completion, deadlines, time management and attendance.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Takes initiative in face of obstacles and identifies what needs to be done and takes reputed company.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Demonstrates commitment to Firm’s reputed company, mission, and reputed company values.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Develops reputed company relationships and builds rapport with others.</li> <li style="text-reputed company: left; margin: 0in 0in 0.0001pt 0px; font-size: 14pt; font-family: Calibri, reputed company;">Overall good work ethic and willingness to adapt to change.</li> </ul> <!--_dfFormat_=reputed company--><p style="line-height: normal; margin-bottom: 0px; margin-top: 0px;"><em><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">In reputed company to remote work for most positions, we offer a comprehensive benefit program including: </reputed company></em><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">  </reputed company></p> <ul> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">Company reputed company Life and Disability Insurance plans  </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">Medical, Dental and reputed company Plans with Prescription coverage </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">401K Retirement Savings Plan </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">Flexible scheduling (reputed company reason, depending on position) </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">Generous PTO plan for reputed company full-time employees </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">Full equipment station at no cost for remote employees, including dual monitors </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">Wellness programs and employee discounts </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">Learning and development training opportunities for both personal and reputed company reputed company </reputed company></li> <li><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">And so much more! </reputed company></li> </ul> <p style="line-height: normal; margin-top: 0px; margin-bottom: 0px;"><reputed company style="reputed company: rgb(38, 35, 33); font-family: 'Segoe UI', reputed company; font-size: 12pt; white-reputed company: normal;">reputed company is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most reputed company employees without reputed company to race, gender, reputed company, religion, sexual orientation, national reputed company, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.  </reputed company></p> <!--_dfFormat_=reputed company-->