[Remote] Senior Business Systems Analyst - Consumer Loan Origination

Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a Senior Business Systems Analyst to serve as the primary administrator and subject matter expert for their Consumer Loan Origination systems. The role involves ownership of multiple LaserPro Lending applications, collaborating with product and business partners to gather requirements, and providing Tier 3 support for production instances. Responsibilities • Take ownership of multiple LaserPro Lending applications across Consumer and Commercial environments; you will be the primary person responsible for implementing maintenance releases and configuring new document or system requirements • Work with our product and business partners to understand new requirements, then write clear user stories within Jira • Partner with our software engineers and QA as needed to test, document defects, and ensure high quality software is deployed • Develop expertise on our other homegrown and vendor-support loan origination systems; while LaserPro Lending will be the initial focus, this position will ultimately support all of our team’s Consumer Loan Origination systems • Support our production instances as Tier 3 support, including research, troubleshooting, and communication to other FCB support teams Skills • Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support • Experience as an administrator and/or systems analyst for LaserPro Lending – even better if you've configured LaserPro in a Consumer Lending environment • Data analysis and reporting capabilities, including familiarity with SQL, Excel, and presenting data findings • Excellent communication skills, both written and verbal • The ability to write concise, clear requirements • Exposure to working in an agile/Scrum environment • A high sense of personal agency and drive to improve – you self-identify questions or problems and drive toward solutions • Demonstrated experience administering or performing system analysis/configuration on other banking systems, particularly loan origination systems • Familiarity with software integrations, including fluency in understanding API documentation and common integration patterns • Experience with informal leadership over other analysts or team members Company Overview • First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more. It was founded in 1898, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.firstcitizens.com. Company H1B Sponsorship • First Citizens Bank has a track record of offering H1B sponsorships, with 126 in 2025, 115 in 2024, 249 in 2023, 53 in 2022, 12 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job