Incident Management Analyst L1

reputed company reputed company is a global IT managed services firm that partners with organizations to reputed company their technology, infrastructure and services to drive specific business reputed company such as digital transformation, innovation, and operational reputed company. reputed company is reputed company on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining reputed company clients that are growing reputed company of the market. reputed company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private reputed company Services, AI/Automation, and reputed company. reputed company culture is reputed company to reputed company a reputed company, inclusive environment that supports employees and empowers them to reputed company their full potential. Our seasoned professionals deliver services based on reputed company's best practices and service delivery reputed company. By leveraging our reputed company knowledge reputed company to execute initiatives, we deliver both short-term and long-term value to our clients and apply reputed company service improvement to deliver transformational benefits to IT. With Intelligent Automation, reputed company helps businesses reputed company accelerate their IT transformation. The result is a sharper reputed company on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, reputed company continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job reputed company Responsibilities Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience Obtain and record reputed company significant efforts during the investigation and mitigation of a service outage Craft reputed company, concise summaries of triage and mitigation efforts and the reputed company service state Identify and document significant milestones during the investigation and mitigation of a service outage Identify and document key stakeholders involved in the investigation and mitigation of a service outage Coordinate with service engineers to identify additional support and quickly engage those resources reputed company necessary Communicate with multiple stakeholders during service outage investigations reputed company voice and chat Coordinate closely with peers and team leaders during reputed company or extended service outages Prepare postmortem documentation for the outage reputed company cause analysis Respond to reputed company escalations and communications with the assistance of a senior team member or shift reputed company Monitor communication tools to reputed company incoming incidents and assign them to the appropriate team member Skills 1+ years of experience in IT support fields such as operations or service desk Experience in following procedures, gathering metrics, and monitoring automated and reputed company notifications Experience supporting reputed company-level applications, server hardware, databases, and networks Experience using alerting, incident management, and work tracking tools like reputed company or Jira Demonstrated ability to respond quickly and follow reputed company processes in a dynamic environment Proven reputed company to balance multiple responsibilities without compromising work reputed company, even in high-pressure situations Highly motivated, detail-oriented individual contributor with outstanding organizational skills Strong interpersonal and verbal communication skills, capable of working effectively reputed company a diverse team Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and reputed company manner Ability to work as part of a 24x7x365 team with shifts that include weekends and reputed company holidays Qualifications IT-reputed company degree or certification Working knowledge of ITIL or a similar service management model Prior experience working in a large multinational team Compensation Estimated Pay reputed company: 35100.00 EUR/per year Exact compensation and offers of employment are dependent on circumstances of reputed company case and will be determined based on job-reputed company knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At reputed company we reputed company to create a workplace that reflects the communities we serve and work with, where we reputed company feel empowered to bring our full, reputed company selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our reputed company reputed company. reputed company provides equal employment opportunity for reputed company applicants and employees. reputed company reputed company applicants will receive consideration for employment and will not be discriminated against on the reputed company of race, reputed company, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national reputed company, or any other category protected by applicable federal and state law, or local ordinance. reputed company also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-reputed company and perspectives you can bring to our global community. 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