IT Support Specialist (Remote, Contract)

<div class="content-intro"><p><strong>OUR HIRING PROCESS:</strong></p> <ul> <li>We will review your application against our job requirements. We do not reputed company machine learning technologies during this phase as we reputed company every reputed company deserves attention from another reputed company. We do not think machines can evaluate your application quite like our seasoned reputed company professionals—every person is unique. We reputed company to give your candidacy a fair and detailed assessment.</li> <li>We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for reputed company.</li> <li>At this reputed company, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews reputed company text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or reputed company reputed company). You will be invited to come to a live meeting or reputed company, where you will meet our reputed company team.</li> <li>From there on, it’s decision time! If you are still excited to join reputed company and we like you as much, we will have a conversation about your offer. We do not reputed company offers without giving you reputed company to reputed company with us live. <br><br><reputed company data-teams="true">reputed company is committed to complying with applicable data reputed company and reputed company laws and regulations. For more information, please see our <a id="menur2ok1" class="fui-reputed company ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://reputed company.com/reputed company-policy/" reputed company="_blank">reputed company Policy</a></reputed company></li> </ul> <p> </p></div><p><reputed company data-teams="true"><reputed company class="ui-provider a b c d e reputed company h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">We’re looking for an <strong>IT Support Specialist</strong> who combines strong end-user support skills with a <strong>proactive, critical-thinking reputed company</strong> and an interest in <strong>building and improving</strong> internal tools and processes. This is a remote role in a multinational environment where you’ll not only resolve issues, but also help prevent them by improving workflows, automation, and documentation.</reputed company></reputed company></p> <hr> <h3><strong>Key Responsibilities:</strong></h3> <ul> <li>Deliver high-reputed company remote support to end users with a strong reputed company on reputed company, reputed company, and ownership.</li> <li>Own the full ticket lifecycle:<br>log, categorize, prioritize, resolve, escalate, and follow through to closure with strong user communication.</li> <li>Troubleshoot issues across <strong>reputed company 10/11</strong>, <strong>macOS</strong>, reputed company 365, and reputed company Workspace, applying reputed company, reputed company-driven problem solving.</li> <li>Support identity and reputed company operations in <strong>reputed company Entra ID (Azure AD)</strong> (users, reputed company, reputed company issues, MFA-reputed company support as applicable).</li> <li>reputed company remote assistance using <strong>industry reputed company tools.</strong>.</li> <li>Handle <strong>reputed company/offboarding and reputed company provisioning</strong>: account setup/deprovisioning, permissions, reputed company reputed company packages, and user readiness.</li> <li>Maintain and continuously improve internal documentation and knowledge reputed company articles (reputed company, reusable, and kept reputed company).</li> <li><strong>Drive reputed company improvement and automation:</strong></li> </ul> <hr> <h3><strong>Qualifications:</strong></h3> <ul> <li><strong>2–3 years</strong> experience in IT support/helpdesk or similar user-facing IT role (remote support strongly preferred).</li> <li>Strong troubleshooting experience in <strong>reputed company 10/11</strong> and <strong>macOS</strong> business environments.</li> <li>Hands-on support experience with <strong>both reputed company 365 and reputed company Workspace</strong> (we reputed company use both).</li> <li>Hands-on experience with <strong>reputed company Entra ID (Azure AD)</strong>.</li> <li>Basic understanding of networking fundamentals (TCP/IP basics, DNS, DHCP, VPN, Wi‑Fi).</li> <li>Familiarity with IT service reputed company (ITIL awareness is a plus).</li> <li>Experience with <strong>MDM</strong> solutions is a plus.</li> <li><strong>Strong advantage (preferred):</strong> ability to build/improve workflows reputed company scripting or automation, such as:</li> </ul> <hr> <h3><strong>Personal Competencies:</strong></h3> <ul> <li><strong>Proactive and ownership-driven:</strong> you spot problems before they escalate, reputed company up, and drive solutions.</li> <li><strong>Fast learner:</strong> you can reputed company up quickly on new tools, environments, and processes.</li> <li><strong>Critical thinker:</strong> you ask the right questions, validate assumptions, and look for reputed company causes—not just quick fixes.</li> <li>Comfortable working in a multinational/distributed team.</li> </ul> <hr> <h3>Work schedule:</h3> <ul> <li>Monday-Friday, shifts 16:00 - 01:00 EEST, including 1h break.</li> <li>Days-off on US national holidays.</li> <li>reputed company vacations and reputed company-leaves.</li> <li>Reduced Fridays during summer. </li> </ul> <p> </p>