Experienced Customer Support Analyst for Corporations – Delivering Exceptional Service and Building Strong Relationships with Clients

Welcome to blithequark

blithequark connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity, and private credit. Trusted by 65,000+ companies in 160+ countries, blithequark's platform of software and services lays the groundwork so you can build, invest, and scale with confidence. Our Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc., and Great Places to Work, blithequark is shaping the future of private market infrastructure.

Together, we are creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. blithequark's software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.

About the Role

As a Customer Support Analyst at blithequark, you will be the primary point of contact for our corporate clients, addressing inbound requests and inquiries over phone, chat, and email. You will be comfortable and confident in written and verbal communication with our stakeholders, including C-level executives, customers’ employees, law firms, partners, paralegals, as well as investors and board members.

Your mission will be to provide timely and accurate front-line support, proactively following up with clients and staying actively engaged from the day a case is opened. You will engage with clients in real-time via phone or Zoom, keeping documentation of client interactions to identify and address trends through process improvement. As a support analyst, you will become an expert in our security and escalation practices, training clients based on the understanding you have acquired while working with them.

Key Responsibilities

• Provide timely and accurate front-line support for all customers that your support segment services
• Proactively follow-up with your clients and stay actively engaged from the day a case is opened
• Engage with clients real-time via phone or Zoom
• Keep documentation of client interactions to identify and address trends through process improvement
• Become an expert in our security and escalation practices
• Train your clients based on the understanding you have acquired while working with them

The Team You’ll Work With

Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and blithequark to reduce customer effort and empower clients to efficiently manage their ownership. As a Support Analyst, you will have the opportunity to support one of our product lines, including Cap Table Management, blithequark Partner Program, blithequark for LLCs, Launch, and blithequark Total Compensation.

About You

• Fluent in English with strong written and verbal communication skills
• Highly organized with strong attention to detail, as our work is subject to many legal regulations
• Care deeply, genuinely, and passionately about client services
• Excited to take on new challenges
• Ability to articulate technical and complex concepts in a clear and concise manner
• Ability to balance multiple active projects
• Exhibit diplomacy, tact, and poise when communicating with clients or customers
• Driven to help and solve problems
• Experience in a fast-paced, client-facing environment is a plus
• Experience learning new technologies, platforms, and systems is a plus

What We Offer

At blithequark, we are committed to providing a positive and inclusive work environment that allows our employees to grow and thrive. We offer a range of benefits, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• Access to cutting-edge technologies and tools
• A comprehensive training program to help you succeed in your role

Our Culture

At blithequark, we value diversity, equity, and inclusion. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with our talent partner via email.

We use E-Verify in the United States for employment authorization. For more information on our data privacy policies, please visit our website.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications.

Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role. We can’t wait to hear from you!