**Experienced Quality Assurance Manager – Customer Remediation Strategy**

Are you a seasoned compliance professional with a passion for risk management and a knack for cross-functional collaboration? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a global leader in the financial services industry, as a Quality Assurance Manager on our Customer Remediation Strategy Team. **About arenaflex** arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company is built on a foundation of integrity, trust, and a passion for delivering exceptional customer experiences. We're a diverse and inclusive community of colleagues who share a common goal: to help our customers, communities, and each other succeed. **Our Culture** At arenaflex, we believe that our colleagues are our greatest asset. That's why we're committed to creating a culture that's inclusive, supportive, and empowering. We offer a range of benefits and programs that support our colleagues' holistic well-being, from flexible working arrangements to comprehensive medical and dental benefits. We also prioritize career development and training opportunities, so our colleagues can grow and thrive in their careers. **The Role** As a Quality Assurance Manager on our Customer Remediation Strategy Team, you'll play a critical role in ensuring the effectiveness and efficiency of our customer remediation processes. You'll work closely with cross-functional teams to identify and mitigate risks, develop and implement quality assurance programs, and drive continuous improvement. Your expertise will be essential in helping us deliver on our promises to customers and maintain our reputation as a leader in the financial services industry. **Key Responsibilities** * Assist in the establishment and implementation of a Quality Assurance program that incorporates scheduled and triggered reviews related to Customer Remediation * Perform scheduled and triggered reviews, including continuous monitoring of Customer Remediation processes * Contribute to a culture of ownership, process excellence, follow-through, and cross-functional collaboration * Business Management of the PRSA/RCSA(s) and controls applicable to the Customer Remediation Strategy Team * Support the day-to-day internal and external exam management process, including Second Line and IAG reviews and regulatory engagements * Implement specific procedures and additional standards (i.e., escalation protocols), related to the execution of Customer Remediation * Collaborate with other teams across arenaflex to ensure end-to-end view of AENB customer remediation is covered from a controls perspective * Monitor the integration of regulatory changes & updates into the Customer Remediation framework and training materials * Maintain an external perspective on topical risk information, best practices and regulatory updates relevant to the AENB platforms **Essential Qualifications** * Bachelor's Degree * Experience in risk management, compliance, quality assurance, or audit (risk policies, procedures and controls) * Understanding of critical risk management lifecycle activities * Highly motivated self-starter with outstanding analytical, problem-solving, written, and oral communication skills and a strong attention to detail * Project management skills, ability to prioritize and complete tasks * Ability to build strong relationships with all band levels and work effectively in a matrixed, collaborative team environment * Demonstrated ability to effectively engage, lead, educate, influence and collaborate to drive results **Preferred Qualifications** * Experience with data analytics * Issue management and/or customer remediation experience * High degree of familiarity with SharePoint, PowerPoint, Word and Excel **What We Offer** * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **How to Apply** If you're a motivated and experienced professional with a passion for quality assurance and customer remediation, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. **Employment Eligibility** Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position. Apply Job! Apply for this job