**Remote Evening & Weekend Patient Care Customer Service Coordinator – After‑Hours Call Center – Full‑Time (US‑Based) at arenaflex**

About arenaflex – Pioneering Home Health Solutions Nationwide

arenaflex is a national leader dedicated to enhancing the quality of life for patients across the United States. Specializing in ventilators, oxygen therapy, sleep apnea treatments, wound care, diabetic care, and a broad range of home medical equipment, we empower individuals to manage their health confidently from the comfort of their own homes. With a presence in every corner of 45 states and a reputation built on high‑quality products, compassionate service, and innovative technology, arenaflex is at the forefront of the home‑health industry. Join a purpose‑driven organization where every interaction helps patients lead more comfortable, productive lives.

Position Summary – Your Impact as a Patient Care Customer Service Coordinator

In this fully remote, full‑time role, you will become the voice of arenaflex’s Sleep Central after‑hours call center, based out of Murray, KY. You will be responsible for contacting patients to confirm equipment deliveries, taking orders, verifying patient data, and ensuring that each order is processed swiftly and accurately. Your work will be instrumental in guaranteeing that patients receive the right equipment at the right time, especially during evenings and weekends when many other services are unavailable.

Why This Role Is Perfect for You

• Remote from Day One: Work from the comfort of your home with a flexible schedule that includes evenings and weekends.
• Competitive Pay & Bonuses: Earn $16 per hour plus quarterly performance‑based bonuses.
• Mission‑Driven Work: Directly support patients who rely on life‑enhancing medical equipment.
• Comprehensive Benefits: 401(k), medical/dental/vision, life insurance, disability, PTO, and more.

Key Responsibilities – What You’ll Do Every Day

• Accurately transcribe patient information during inbound and outbound calls, ensuring all data is entered into the system with zero errors.
• Obtain medically necessary documentation and verify its authenticity before order processing.
• Process patient orders through arenaflex’s advanced online pharmacy platform, confirming product selection, dosage, and delivery details.
• Track shipments, resolve any delivery issues, and coordinate rescheduling when needed to maintain seamless patient experiences.
• Troubleshoot equipment concerns reported by patients, providing clear guidance or escalating to technical teams as appropriate.
• Confirm that each order is complete, correctly packaged, and ready for dispatch.
• Maintain meticulous records of all interactions, ensuring compliance with HIPAA and internal privacy standards.
• Collaborate with cross‑functional teams—logistics, clinical, and billing—to close the loop on each patient case.
• Participate in ongoing training sessions to stay current on product updates, regulatory changes, and best‑practice customer service techniques.
• Assist with special projects or ad‑hoc tasks assigned by the supervisory staff.

Essential Qualifications – The Must‑Haves

• Education: High school diploma or GED equivalent.
• Experience: Proven background in the medical field, health‑care administration, or a similar customer‑service intensive environment.
• Technical Skills: Proficiency with Microsoft Word and Excel, email platforms, and internet research tools.
• Communication: Exceptional oral and written English with the ability to convey complex information clearly and compassionately.
• Attention to Detail: Strong accuracy in data entry, calculation, and documentation.
• Physical Requirements: Ability to sit for extended periods, use a computer, and view small screen text; occasional walking, standing, or light lifting may be required.
• Legal Requirements: Successful completion of a background investigation, drug screening (if applicable), and possession of a valid driver’s license with a clean record (if applicable).
• Location: Must reside in the United States and be within 60 miles of any arenaflex location to qualify for mileage reimbursements when needed.

Preferred Qualifications – The Nice‑to‑Haves

• Prior experience in a remote call‑center or telehealth environment.
• Familiarity with medical terminology, especially related to respiratory and diabetic equipment.
• Experience using electronic health record (EHR) or pharmacy management systems.
• Certification in customer service excellence (e.g., CCSP, PCI) or a related health‑care credential.

Core Skills & Competencies – What Makes a Successful Coordinator

• Empathy & Patience: Ability to remain calm, helpful, and courteous, even when patients are frustrated or anxious.
• Problem‑Solving: Deductive reasoning to troubleshoot issues quickly and present clear solutions.
• Time Management: Organize workload effectively across multiple calls, documentation tasks, and follow‑ups.
• Team Collaboration: Work independently but also coordinate with peers, supervisors, and technical staff to achieve shared goals.
• Technical Literacy: Comfort navigating online pharmacy platforms, email, and various office equipment (fax, copier, printer).
• Confidentiality: Strict adherence to HIPAA guidelines and internal privacy policies when handling patient data.

Physical Demands & Work Environment

The role is fully remote, allowing you to create an ergonomic workspace at home. You will primarily be seated at a desk, using a computer, phone, and headset for the duration of each shift. The position requires clear vision for reading screens and printed documents, and occasional light physical activity such as standing to stretch or walking to retrieve equipment. arenaflex provides a stipend for home‑office supplies to ensure a comfortable and productive setup.

Equipment & Technical Proficiency

• Reliable high‑speed internet connection and a modern computer or tablet capable of running arenaflex’s secure web applications.
• Headset with noise‑cancelling microphone for crystal‑clear communication.
• Experience with email, web browsers, Microsoft Office Suite (Word, Excel), and basic troubleshooting of printers/fax machines.
• Understanding of home medical equipment operation (e.g., CPAP machines, portable oxygen concentrators) is advantageous.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $16.00 with the opportunity to earn additional quarterly bonuses based on performance metrics such as order accuracy, customer satisfaction scores, and call‑handling efficiency. Benefits are designed to support both your health and financial future, including:

• 401(k) retirement plan with company matching.
• Comprehensive medical, dental, and vision insurance.
• Life insurance and short‑/long‑term disability coverage.
• Generous paid time off (PTO), paid holidays, and a flexible scheduling model.
• Employee discount program on arenaflex products and services.
• Recognition programs honoring top performers and outstanding service.
• Reimbursements for mileage (when travel is required) and telephone expenses.
• Opportunities for professional development, certifications, and internal career advancement.

Career Growth & Learning Opportunities

At arenaflex, career progression is a core component of our culture. As a Patient Care Customer Service Coordinator, you will have access to:

• Ongoing training modules covering advanced product knowledge, regulatory updates, and soft‑skill enhancement.
• Mentorship programs pairing you with senior clinical or operational staff.
• Clear pathways to move into supervisory, quality‑assurance, or specialized clinical roles within the organization.
• Opportunity to earn industry certifications (e.g., Certified Respiratory Therapist, Medical Billing & Coding) fully or partially sponsored by arenaflex.

Culture & Work Environment at arenaflex

arenaflex prides itself on a supportive, inclusive, and innovative workplace. Even though the position is remote, you will be part of a vibrant community that values:

• Collaboration: Regular virtual team huddles, case reviews, and knowledge‑sharing sessions.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Integrity: Commitment to ethical practices, patient privacy, and transparent communication.
• Well‑being: Access to mental‑health resources, wellness challenges, and a balanced work‑life structure.

How to Apply – Take the Next Step Toward a Meaningful Career

If you are a compassionate, detail‑oriented professional who thrives in a fast‑paced, patient‑focused environment, we want to hear from you. Submit your resume and a brief cover letter highlighting your relevant experience through the link below. Our hiring manager will review applications promptly and reach out to candidates whose backgrounds align with the role.

Apply Now – Join arenaflex Today!

Equal Opportunity Employer Statement

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.

Ready to Make a Difference?

Your expertise can directly improve the health and quality of life for thousands of patients across the nation. Join arenaflex’s mission‑driven team and become a trusted partner in the journey toward better health outcomes. Apply today and start a rewarding remote career that truly matters.