Auto Center Advisor

Auto Center Advisor Company Overview: Sam’s Club operates Tire and Battery Centers that support members through safe, reliable automotive services and high-quality merchandise. The organization is committed to integrity, respect for the individual, customer focus, and continuous improvement. This role supports operational excellence, member satisfaction, and adherence to company standards and values. Role and Responsibilities of Auto Center Advisor: You will support Tire and Battery Center operations by maintaining safety standards, delivering high-quality member service, and ensuring efficient service workflows. This role focuses on service coordination, product knowledge, and collaboration to meet member needs. • Maintain facility and sales floor safety by following safety policies, conducting safety sweeps, and reporting unsafe conditions • Organize, stock, zone, and merchandise the Tire and Battery Center sales floor according to company standards • Present merchandise by stocking products, setting up displays, pricing items, and securing high-shrink merchandise • Monitor tire and battery orders, assist with installation appointments, and communicate lead time changes or cancellations • Assist members with tire maintenance, repair services, and product recommendations • Use Sam’s Garage and product knowledge to recommend suitable tire and battery options and explain warranties • Drive sales and service excellence by communicating the value of products and services and collaborating with associates • Prioritize service workflow in service bays by managing appointment queues and coordinating with team leads and technicians • Demonstrate knowledge of safety compliance, tire and battery guidelines, TPMS systems, equipment operation, and point-of-sale processes • Leverage digital tools and handheld devices to support service planning, decision-making, and team engagement • Serve as a brand advocate by modeling quality service and assisting with training and development of team members • Operate equipment safely, complete vehicle service requests, process transactions, and maintain required documentation • Comply with company policies, ethical standards, and operational procedures • Complete work assignments by collaborating with managers and associates, adapting to change, and identifying improvement opportunities Required Skills and Experience of Auto Center Advisor: • Valid state-issued driver’s license • At least 18 years of age Compensation and Benefits of Auto Center Advisor: • Hourly wage range of $18.00 to $25.00 per hour based on a standard work schedule • Actual hourly rate will meet or exceed applicable minimum wage requirements • Premium pay opportunities ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or work performed • Performance-based bonus awards may be available • Health benefits including medical, vision, and dental coverage • Financial benefits including 401(k), stock purchase options, and company-paid life insurance • Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting • PTO and PPTO available for vacation, sick leave, holidays, or other purposes based on job classification and tenure • Short-term and long-term disability coverage • Company discounts, military leave pay, and adoption and surrogacy expense reimbursement • Live Better U education program covering tuition, books, and fees for eligible associates About Sam’s Club Walmart is committed to creating a respectful, inclusive, and safe workplace where associates are supported and valued. The Walmart upholds high standards of ethics, integrity, and compliance while fostering a culture focused on serving members, collaborating as a team, and striving for continuous improvement. Sam’s Club maintains a drug-free workplace and supports equal opportunity employment practices. FAQ: Q: What does an automotive advisor do? A: They connect customers with service teams, assess vehicle issues, provide estimates, and coordinate repairs. Q: Is an automotive service advisor a stressful job? A: Yes, managing customer expectations and repair schedules can make the role stressful. Q: What qualifications do you need to be a service advisor? A: A high school diploma, communication skills, and some automotive knowledge are usually required. Q: What skills do you need to be a service advisor? A: Key skills include problem-solving, technical understanding, communication, and organization. Apply tot his job Apply To this Job