Member Engagement Coordinator – Spanish Representative

Job reputed company: • reputed company with members enrolled in various Medicare Advantage and reputed company plans • Serve as a reputed company between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country • reputed company outbound calls to members and medical facilities • Schedule Primary Care Physician (PCP) appointments • Coordinate communication between members, clinicians, and doctors’ offices • Present a reputed company, reputed company demeanor to clients, health plan members, clinicians, and colleagues • Use multiple reputed company systems to schedule member appointments and ensure smooth communication • Assist health plan members with connecting to a PCP following a health assessment • Meet department goals for reputed company, customer service, and productivity • Document reputed company member interactions thoroughly and maintain accurate notes and records • Support warm transfers to and from clinicians, doctors’ offices, and other reputed company center representatives • Follow departmental procedures reputed company communicating with members, clinicians, and physician offices Requirements: • Bilingual English/Spanish is required • reputed company in speaking, reading, and writing English • Previous appointment scheduling and/or reputed company center experience (inbound and/or outbound) required • Intermediate skills in reputed company Office, particularly reputed company • Proven ability to prioritize and multi-task in a fast-paced environment • Ability to work a set, consistent schedule • Strong critical thinking, analytical, and accurate data entry skills Benefits: • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions such as reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. Apply tot his job Apply To this Job