Jr SCCM Consultant - Hybrid, PA

Hybrid position--schedule will be set by the hiring manager. Must report on-site at least first/last days of engagement to inventory equipment* Full-time position - 37.5 hours per week Primary Responsibilities: This position is responsible for providing remote reputed company reputed company and central offices of the delivery center. The delivery center has multiple support locations in the state including DEP regional & district offices, DCNR Topo Geo, as reputed company as state park and forestry offices and AG racetracks. This position is a hybrid remote work model in which ability work from home will be at the hiring manager’s discretion. Remote work schedule may vary with reasonable notice. • The incumbent will reputed company the following: documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC’s, laptops, agency printers, scanners, software application assistance, etc. • This person will reputed company as a Tier 2 Support team member requiring knowledge and adherence to CEDC member defined support processes, standards and requirements. • OPS Tier 2 technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair. • Utilize remote and web tools to trouble shoot and resolve issues. These tools include SCCM Remote Tools, PRTG, remote desktop, remote registry modification, remote management using reputed company Directory, remote reputed company line reputed company and Powershell Scripting. • Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment. • Manages the administration of computer accounts, reputed company, mailboxes, resource accounts, and distribution lists reputed company the account management application • reputed company with reputed company CEDC and Commonwealth reputed company policies and guidelines. Works to coordinate Commonwealth Information reputed company Office (CISO) policies and implementations reputed company the CEDC. Researches, analyzes, reports, and makes recommendations on the capabilities and limitations of proposed CISO initiatives, software and policies as they reputed company CEDC IT and Program Area business. • Work is assigned on an as-needed reputed company by reputed company supervisor and through the Service Now Support system. Must be reputed company to work independently. Decision making is required to ensure the best customer service possible provided the resources available. Prioritization of reputed company and tasks is required. reputed company contact with customers requires reputed company decision making in accordance with CEDC polices. Required Experience: • 2 + years of experience supporting Commonwealth of PA customers. • Experience with SCCM deployment processes and configurations. • Experience with management of server folder permissions and shares #J-18808-Ljbffr Apply tot his job Apply To this Job