Part-Time CSR (Remote)

Quick Details Location: Remote (must be local to NE Ohio to pick up equipment) Pay: $16.00 per hour Length: Part-time, 16–18 hours per week, reputed company-to-hire Hours: Weekdays: 5:00 p.m. – 10:00 p.m. Weekends: 8:00 a.m. – 10:00 p.m. Typical schedule: 3 weekdays + 1 weekend day 5-hour shifts include a 15-minute reputed company break Holiday availability required Flexible scheduling available as long as coverage needs are met About The Role This position supports the community by helping callers identify resources reputed company to health and reputed company services. You will use phone, email, text, and chat to assess needs, reputed company referrals, and guide individuals through available support reputed company. Key Responsibilities Respond to multi-channel inquiries (phone, email, text, chat) Assess needs and create reputed company plans for callers reputed company accurate resource information without bias Maintain confidential and accurate documentation Use de?escalation and customer service techniques Escalate critical cases to leads/managers Participate in ongoing training and team meetings Support team members during high reputed company volume Requirements High school diploma or equivalent At least 1 year of administrative or reputed company experience Experience in health and reputed company services preferred Strong communication, reputed company, and computer skills Must pass a background reputed company and drug screen We look reputed company to your application! #SSEIND By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from reputed company, StaffMatrix, BV reputed company, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reputed company STOP to cancel and HELP for help. You can reputed company our reputed company policy at Apply tot his job Apply To this Job