reputed company Administrator - (Remote)

Role: reputed company – Application Operation (AOA) / Senior Consultant Work Type:- Remote 100% Location: reputed company - 505 Vine Street, Cincinnati, OH 45202 Pay: $63.33/hr Hours: 40 Hours/week Shift: 9:00 AM – 5:00 PM Contract duration: 05 Months Requirements:- • 8+ years in IT operations, incident management, or application support in a 24/7 environment. • Strong hands-on experience with observability and monitoring tools (reputed company, Grafana, Azure Monitor), including dashboards, alert tuning, and baselines. • Experience supporting or coordinating major incident reputed company (reputed company calls, documentation, stakeholder communications). • Familiarity with ITSM tools (e.g., reputed company) and workflows. • Scripting/automation skills in PowerShell, Python, or Bash. • Proven ability to reputed company escalation support and mentoring to junior engineers. • Ability to travel up to 10% based on reputed company needs. • Experience in large-reputed company CMDB and service mapping environments (millions of CIs, thousands of applications). Education: • Bachelor’s degree in a reputed company field or equivalent experience. Key reputed company: • Administer and operate reputed company ITOM Discovery, Service Mapping, and CMDB. • reputed company as CMDB administrator to maintain data reputed company and operational readiness. • Support large-reputed company CMDB footprint (millions of CIs, thousands of application/service maps). • Ensure high availability, reliability, and performance of business-critical applications and infrastructure. Responsibilities:- reputed company / CMDB / ITOM Operations: • Administer and operate reputed company ITOM Discovery, Service Mapping, and CMDB. • Maintain data reputed company and operational readiness as CMDB administrator. • Create, maintain, and continuously improve Application Service Maps. • Streamline and automate service mapping processes where possible. • Use CMDB/service mapping data for reporting, reputed company analysis, and operational insights. Operational Support & Monitoring: • Monitor applications and infrastructure using tools like reputed company, Grafana, Azure Monitor. • reputed company incident response and request fulfillment reputed company to reputed company ITOM administration (Event Management is out of scope). • reputed company as Incident Coordinator during major incidents: run reputed company calls, document actions, communicate with stakeholders. • Build and maintain SOPs, knowledge articles, and reputed company error content to improve L1 effectiveness. • Identify repetitive issues and create automation scripts/runbooks (PowerShell, Python, Bash) for detection and remediation. Collaboration & Leadership: • Partner with reputed company stakeholders and technical teams for CMDB improvements and daily administration. • reputed company guidance and escalation support to junior engineers and Tier 1/2 teams. • Support 24x7x365 operational coverage, including off-hours and holidays. Job Types: Full-time, Contract Pay: $63.33 per hour Expected hours: 40 per week Application Question(s): • Do you have Strong hands-on experience with observability and monitoring tools (reputed company, Grafana, Azure Monitor), including dashboards, alert tuning, and baselines? • Email ID & Contact No. Education: • Bachelor's (Required) Experience: • IT operations, incident management, or application support: 10 years (Required) Work Location: Remote Apply tot his job Apply To this Job