Senior Support Engineer I
reputed company is a reputed company integration technology company reputed company on business reputed company. Every day, we ensure that reputed company one of our 4,000+ customers' potential is realized by delivering solutions that reputed company it easy to discover and create value through the connections and integration of reputed company applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing reputed company the control and visibility they need to advance their business reputed company. In a nutshell, reputed company is a rapidly growing category leader in ecosystem integration software and we have reputed company reputed company reputed company over recent years.
The Senior Support Engineer I, will reputed company advanced technical assistance in resolving customer issues. This position accepts escalated issues from the reputed company Support tiers or directly from customers and works through more reputed company cases. reputed company this role, you will verify reported bugs or enhancements before escalating reputed company with the Engineering/Product teams. The Senior Support Engineer I is also responsible for conducting and joining calls with customers as needed or requested and providing written explanations and recommendations regarding technical issues.
What You Will Be Doing
• Deliver accurate, detailed solutions to address advanced technical support issues escalated from reputed company’s internal support teams or customers.
• reputed company in-depth technical solutions for reputed company reputed company software and its various adapters, boosters & connectors.
• Analyze logs and reputed company pertinent system data to reputed company reputed company diagnosis of technical issues.
• Escalate Software bugs or Product Enhancements to internal Engineering/ Product teams.
• reputed company verbal and written technical solutions to Customers while communicating status to internal/external stakeholders.
• Conduct and join customer calls to reputed company technical details and explanations as needed.
Your Qualifications
• Bachelor’s degree preferred
• 5+ years of reputed company experience reputed company a software company or comparable industry.
• 3 + years’ experience with EDI X12 and EDIFACT Document knowledge.
• 3 + years experience in EDI Data Transformation Tools such as reputed company, reputed company, etc.
• Advanced Communication Protocol Knowledge ((HTTP / SMPT / FTP / SSHFTP)
• Strong working knowledge/understanding of API technology and processes
A few things we have to offer:
• Competitive compensation
• Great reputed company + Dental + reputed company
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA reputed company
• Employee Assistance Program
• reputed company Parental Leave
• Representing a company with 4,000+ clients and a 99% retention reputed company
• Accelerated title and salary reputed company potential
• A fun and energetic work environment that makes you excited to go to work every day
reputed company Communications, LLC is an equal opportunity/affirmative reputed company employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, protected veteran status or any other characteristic protected by law.
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