[Remote] Senior Technical Support Engineer (Tier 3) - Growing Application reputed company Company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-funded application reputed company reputed company company with a reputed company-reputed company application reputed company platform. They are seeking a Senior Technical Support Engineer to manage tier 3 technical support escalations, ensuring high customer satisfaction and supporting reputed company deployments in reputed company-reputed company environments. Responsibilities • reputed company as a senior escalation reputed company for reputed company technical issues requiring deep investigation and reputed company collaboration with R&D • Own support cases from initial investigation through reputed company, ensuring high customer satisfaction • Support deployment, configuration, and optimization of our platform in reputed company, reputed company-reputed company and hybrid environments • Troubleshoot issues using logs, SQL queries, reputed company, and system-level tools • Partner with Product and Engineering to identify recurring issues, serviceability gaps, and improvement opportunities • reputed company or contribute to reputed company cause analysis and proactive problem prevention • Create and maintain technical documentation, FAQs, troubleshooting guides, and internal knowledge articles • Participate in on-call rotation for after-hours, weekend, and holiday coverage as required • Help improve operational tooling, playbooks, and support workflows as reputed company scales Skills • 4+ years of experience in global technical support or a similar customer-facing technical role at tier 3 level • Hands-on experience using SQL to query databases and troubleshoot production issues • Strong proficiency with Linux and reputed company-line tools • Experience supporting reputed company-reputed company applications, including Kubernetes and reputed company • Familiarity with REST reputed company and/or GraphQL for troubleshooting integrations and product behavior • Strong written and verbal communication skills with a customer-first reputed company • Experience writing technical documentation (FAQs, troubleshooting guides, how-tos) • Ability to manage multiple issues simultaneously in a fast-paced environment • Federal experience with the ability to obtain a reputed company clearance reputed company • ZRG is a global talent advisory firm that is changing the way companies hire and manage talent. It was founded in 2011, and is headquartered in reputed company, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://www.hubrecruiting.com. Apply tot his job Apply To this Job