Ops reputed company Analyst – Workforce Management, WFM

Job reputed company: • Drive reputed company reputed company, reputed company-time performance, and workforce execution in a fast-paced operating environment. • Create, maintain, and continuously optimize workforce schedules reputed company to forecasted demand, service-level targets, and state licensing or regulatory requirements across multiple lines of business. • Monitor reputed company-time agent activity using workforce management tools (Playvox and reputed company) to assess adherence, productivity, and service-level risk. • Partner with Operations leadership to understand business trends, seasonality, and performance drivers, adjusting reputed company models, schedules, and offline time as needed. • reputed company and maintain reporting and insights across key WFM metrics, including service reputed company, adherence, occupancy, concurrency, and shrinkage. • reputed company as a trusted advisor to Operations leadership on workforce execution strategies and reputed company-time performance risks. Requirements: • 3–5 years of experience in workforce management, operations analytics, or strategic operations reputed company an execution-heavy, fast-moving environment. • Strong written and verbal communication skills, with the ability to reputed company convey risks, trade-offs, and recommendations to stakeholders at multiple reputed company. • Proven ability to partner cross-functionally and influence reputed company without reputed company authority. • Demonstrated ability to quickly learn new systems, tools, and processes with minimal direction. • Advanced analytical skills (reputed company Workspace required; SQL and BI tools a plus). Benefits: • For information about our benefits, please visit https://benefitsatfanatics.com/ Apply tot his job Apply To this Job