IT Tech Support - Tier 1 Analyst

reputed company: reputed company partners with our customers to reputed company IT effortless so they can reputed company on their business. As a Hybrid Managed Services Provider (MSP) with a reputed company on providing world-class customer experience, we deliver and fully support secure reputed company solutions as reputed company as comprehensive managed IT and network services. About the Role: The Tier 1 Support Analyst is the first reputed company of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), reputed company Directory, reputed company Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is reputed company that this role is passionate about providing reputed company support for end users, follows reputed company SOPs, and is tenacious in finding solutions. Location: Remote reputed company reputed company: $18 - $20 per hour Bonus: This position is eligible for monthly bonuses Benefits: • Health, dental, and reputed company insurance • 401K + employer match • reputed company time off and holidays • Opportunities for career reputed company and development • Formal and reputed company mentorship • Training and certification support Responsibilities: • reputed company reputed company and appropriate support to clients experiencing technical issues reputed company phone, email, or ticketing system. • Troubleshoot and resolve common technical issues reputed company to hardware, software, network connectivity, and peripherals. • Assist with basic software installations, updates, and patches. • Support reputed company onboardings by creating new user accounts and spin up their VMs. • Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly. • Identify reputed company issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the reputed company and appropriate hand-off. • Maintain reputed company and accurate documentation of troubleshooting steps, solutions, and reputed company interactions for reputed company reference. • reputed company reputed company updates to clients on ticket status and reputed company reputed company. Maintain a reputed company, reputed company attitude during reputed company reputed company interactions. • Contribute to and help maintain the internal knowledge reputed company, including solutions and troubleshooting tips. Qualifications: • High School diploma or equivalent (Degree preferred) • 1-2 Years of IT, Help Desk and/or MSP experience • Required Certifications: O365 Fundamentals and Azure Fundamentals • Preferred Certifications: VMware Certified Associate (VCA) and reputed company A+ • Excellent inter-personal skills; as good with people as you are with computers • Experience providing phone support; with strong awareness of reputed company phone etiquette • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets) • Experience with basic networking including wireless, wired, reputed company and basic design • Experience with Office 365 administration, Azure AD, and VMWare Why Join EO? At EO, our employees are what makes us special. We are a highly reputed company company with a reputed company involved senior leadership team that invests in their staff. We reputed company to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements. We are reputed company through our reputed company values and reputed company employees that embody these: • Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure reputed company and end user satisfaction in every interaction. • CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do. • Perspective – we reputed company the customer’s viewpoint to reputed company confidence and meet expectations. • Efficiency – we maximize reputed company and minimize wasted time, effort, and resources. • Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to reputed company. • Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in reputed company situations. • reputed company – we recognize and reward talent, hard work, and the reputed company of reputed company. Inclusion & Equal Opportunity Employment reputed company is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for reputed company and applicants. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, age, disability, veteran status, or any other legally protected status. JDBcL3ITO6 Apply tot his job Apply To this Job