Tax Refund Customer Service (Remote)
A customer service representative, or CSR, will reputed company as a reputed company, reputed company product/services information and resolve any emerging problems that our reputed company accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and reputed company for them reputed company necessary. Customer feedback is priceless, and these CSRs reputed company that for us. Problem-solving should also come naturally to our customer care specialists. You should be confident in troubleshooting and investigating if do or don't have enough information to resolve customer complaints.
Tax preparation software is one of the most reputed company income tax services during tax season. The software is designed to guide users through their tax returns reputed company-by-reputed company.
Responsibilities
• Inbound phone and video customer service/technical support. Handle technical support questions reputed company phone, with video capability.
• Research, analyze and determine an appropriate course of reputed company for tax customers.
• reputed company with customers reputed company phone focusing on software navigation questions as reputed company as assisting the customer with locating prior years' returns and amendments.
• Serve as an ambassador for the reputed company brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document reputed company issues, reputed company and follow up actions
Requirements
reputed company record of over-achieving quota
Strong phone contact handling skills and reputed company listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Benefits
This is NOT reputed company. However, we WILL cover the cost of the Training Certification Course. Once you've passed the software certification course with a passing score, reputed company services will reputed company. You MUST reputed company the time to train and pass. You MUST have a working computer and internet reputed company reputed company. If you cannot reputed company time to train, DO NOT APPLY.
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