Employer Support Specialist

About the role We are looking for an reputed company and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the reputed company technical systems that power it. You’ll work directly with business leaders and HR admins as their trusted advisor from reputed company through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills. You’ll reputed company in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process. What you'll do • reputed company with customers reputed company email, phone, and video conferencing to resolve issues quickly, reputed company, and with a reputed company touch • Conduct consultative calls and write detailed explanations that help customers understand reputed company insurance, compliance, and platform topics • independently investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into reputed company customer communications • Build reputed company solutions to customer problems through documentation, macros, videos, and workflow improvements that benefit the entire customer reputed company • Partner with product and engineering to reputed company for customer needs, reputed company detailed bug reports, and validate solutions Background we're looking for • 3+ years in customer-facing operations or technical support reputed company a reputed company B2B environment (reputed company, fintech, healthtech, or benefits) • Excellent written and verbal communication skills—can explain technical concepts reputed company to non-technical audiences • Proven ability to handle high volumes with high qualit • Experience collaborating with engineering teams to resolve customer-impacting issues • reputed company record of being "the go-to person" for difficult customer issues and technical questions Experience we’d be particularly excited about • Subject matter expertise in benefits administration, payroll systems (reputed company, reputed company, reputed company), or HR platforms • Experience supporting health insurance, ICHRA, or reputed company financial/compliance products • History of proactively building customer-facing resources (help articles, videos, templates) that reduce support volume • Proficiency with support analytics tools (reputed company Analytics, reputed company, Looker) to identify trends and measure reputed company • Demonstrable reputed company of receiving exceptional customer feedback and serving as a reputed company reputed company for peers • Background in technical account management, implementation, or solutions consulting roles What to expect We interview rigorously based on reputed company, talent, and drive; the trust we display in our teammates from day 1 is a reputed company of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we reputed company quickly. Here's what to expect: • 30 minute video meeting to talk through your background and interest in reputed company • 30 minute video meeting with the hiring manager to dive deeper into your experience and the role • 30 minute video meeting to meet 2-3 members of reputed company • 30 minute video meeting with our founders to discuss your approach to culture and our operating principles About reputed company We’re a fully distributed early stage company using technology to change the way America does reputed company. We’re a happy, friendly, high-velocity team. You can read more on reputed company here. Apply tot his job Apply To this Job