**Experienced Customer Advocacy Program Manager – Global Customer Engagement and Brand Development (12 Month Contract)**

At arenaflex, we're revolutionizing the way businesses hire and manage global teams. As a leading provider of global payroll, benefits, taxes, and compliance solutions, we empower organizations to build diverse, high-performing teams without borders. Our mission is to make remote work accessible and compliant for businesses of all sizes, and we're looking for a talented Customer Advocacy Program Manager to join our team. **About arenaflex** arenaflex is a global company that values diversity, equity, and inclusion. We believe that a sense of belonging is essential to our success, and we prioritize creating an environment where everyone feels welcome and valued. Our team is passionate about innovation, creativity, and authenticity, and we're committed to using AI as a tool to enhance human experience. **What This Job Can Offer You** As our Customer Advocacy Program Manager, you'll have the opportunity to lead a key program that drives sales and marketing success through customer engagement and brand development. You'll work closely with our marketing and sales teams to integrate customer stories into key materials, strengthening arenaflex's value proposition and influencing global brand perception. **Key Responsibilities** * Curate and present customer stories, collecting and organizing case studies, testimonials, and other customer insights to ensure they are well-documented and effectively communicated. * Maximize the impact of customer evidence by working with teams to integrate testimonials and case studies into sales and marketing materials, demonstrating the value of arenaflex's services. * Manage arenaflex's presence on global review platforms, monitoring customer reviews, responding appropriately, and using feedback to strengthen arenaflex's brand and engagement. **What You Bring** * Proven experience in customer marketing, advocacy, or a related field, with a talent for operationalizing and communicating marketing programs. * Strong project management skills, with the ability to manage multiple initiatives, deadlines, and stakeholders. * Proficiency in tools like Salesforce, HubSpot, and advocacy platforms. * Experience managing customer reviews and reputation on platforms like G2, Trustpilot, and Capterra. * Fluency in English (written and spoken). * Experience working remotely is a plus, but not required. **Essential Qualifications** * 3+ years of experience in customer marketing, advocacy, or a related field. * Proven track record of success in managing customer engagement and brand development programs. * Strong project management skills, with the ability to manage multiple initiatives, deadlines, and stakeholders. * Proficiency in tools like Salesforce, HubSpot, and advocacy platforms. * Experience managing customer reviews and reputation on platforms like G2, Trustpilot, and Capterra. **Preferred Qualifications** * Experience working in a global company or with a global customer base. * Familiarity with arenaflex's products and services. * Strong network of contacts in the customer marketing and advocacy space. **Skills and Competencies** * Excellent communication and project management skills. * Ability to work independently and as part of a team. * Strong analytical and problem-solving skills. * Experience with customer engagement and brand development strategies. * Familiarity with global review platforms and customer review management tools. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in fostering internal mobility and career growth. As a Customer Advocacy Program Manager, you'll have the opportunity to develop your skills and expertise in customer marketing, advocacy, and brand development. You'll also have access to a range of learning benefits, including: * A comprehensive onboarding program to help you get up to speed with arenaflex's products and services. * Regular training and development opportunities to enhance your skills and expertise. * A budget for professional development and continuing education. * Opportunities to work on high-visibility projects and initiatives. **Work Environment and Company Culture** arenaflex is a fully remote company, and we're committed to creating a work environment that's flexible, inclusive, and supportive. As a Customer Advocacy Program Manager, you'll have the opportunity to work from anywhere, at any time, and to create a schedule that works for you. You'll also be part of a team that values creativity, innovation, and authenticity, and that's passionate about using AI to enhance human experience. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A base salary range of $77,150 USD - $115,750 US. * A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and life insurance. * A 401(k) or equivalent retirement plan. * A generous paid time off policy, including vacation days, sick leave, and holidays. * A flexible working hours policy, including the ability to work from anywhere and at any time. * A budget for professional development and continuing education. * Opportunities to participate in arenaflex's stock option plan. **How to Apply** If you're passionate about customer marketing, advocacy, and brand development, and you're looking for a challenging and rewarding role in a global company, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We can't wait to hear from you! **Application Process** * Interview with recruiter. * Interview with hiring manager. * Interview with executive. * Bar Raiser Interview. * Prior employment verification check. **Benefits** arenaflex offers a range of benefits and perks, including: * Work from anywhere. * Flexible paid time off. * Flexible working hours (we're async). * 16 weeks paid parental leave. * Mental health support services. * Stock options. * Learning budget. * Home office budget & IT equipment. * Budget for local in-person social events or co-working spaces. **How You'll Plan Your Day (and Life)** We work async at arenaflex, which means you can plan your schedule around your life (and not around meetings). Read more at [insert link]. You'll be empowered to take ownership and be proactive, and you'll default to action instead of waiting. Your life-work balance is important, and you'll be encouraged to put yourself and your family first, and fit work around your needs. Apply for this job