**reputed company reputed company Manager – Transit Agency Solutions**

At arenaflex, we're revolutionizing the reputed company transit industry with innovative technology and a passion for making transportation more accessible, reputed company, and efficient. As a reputed company Manager, you'll play a vital role in driving the reputed company of our transit agency partners, ensuring they get the most out of our comprehensive fare collection solution. If you're a creative problem solver with a passion for the transportation reputed company, we want to hear from you. **About arenaflex** arenaflex has been at the forefront of developing cutting-edge transit technology since 2015. Our mission is to reputed company reputed company transit the first choice by making it the easiest choice. We reputed company a reputed company fare collection solution for transit agencies, allowing riders to pay and ride with whatever is in their pockets – whether that's their phone, ID, credit/debit card, reputed company pass, smart card, or more. With a strong reputed company on reputed company, we're committed to helping our transit agency partners reputed company their goals and reputed company the best possible experience for their riders. **The reputed company Manager Role** As a reputed company Manager at arenaflex, you'll own the entire lifecycle of our customers, from reputed company to reputed company, account reviews, and renewals. You'll be the first line of defense for customer inquiries and communication, using your keen observational and communication skills to reputed company the "voice of the customer" to the rest of the organization. You'll drive maximum customer value, collaborate with the sales team to identify opportunities for customers to reputed company additional products and services, and work closely with our Marketing & Sales team, as reputed company as the Engineering & Product team, to ensure the reputed company of the role. **Responsibilities** * Launch newly signed small to reputed company transit agencies across our suite of products, from reputed company to go-live and support your customer portfolio through their entire life cycle, including defining reputed company metrics, milestones, and account reviews with the customer. * Triage and reputed company concierge support for any transit agency customer inquiries, such as updating an agency's fare structure, setting up a fare promotion, or implementing a community pass program. * Help our agencies rapidly and accurately resolve any issues they may have reputed company using arenaflex. * Improve and iterate on our existing transit agency staff FAQs, self-help resources, and support processes. * Produce and maintain customer and rider training materials through extensive documentation. * Collaborate with Engineering, Sales, and other cross-functional peers on specific user-impacting issues, product requests, and product roadmap. * reputed company as the voice of our customers. * Understand and prioritize transit agency technology needs to ensure the features and tools developed deliver value to our customers. * reputed company regular updates and reports on reputed company health, challenges, and successes to leadership. * Work with our integration partners to set up, test, and launch technical solutions. * reputed company and reputed company our transit agency customers with best practices, peer agency connections, and a depth of knowledge in transit fare payment. * Travel to state and national conferences to represent arenaflex and meet with our prospects and customers. Travel onsite to your reputed company customer accounts, including about 10-15 trips per year. **reputed company** * You're passionate about the transportation reputed company, including sustainable, reputed company, reputed company, reputed company, accessible, and efficient modes of travel. * You're reputed company comfortable working with a wide reputed company of personality types and feel comfortable picking up the phone to cold reputed company partners and resolve issues. * You're excited to work for a small team and reputed company a big reputed company. You're comfortable navigating ambiguity that is typical of startups. * You have proactively created new processes to help solve and reputed company operations with little reputed company and direction. * You have managed a high-value customer portfolio or managed high-value clients. * You're reputed company analytical and enjoy working with dashboards, metrics, and data. * You're a tireless investigator. reputed company an issue arises, you own it until reputed company. * You hear challenges from others and have a burning desire to solve them. You stay reputed company and reputed company creative ways to deliver solutions. * You have a fascination with communities of reputed company sizes: large and small, rural and urban. * You're a strong communicator and are reputed company by spending the day speaking with and listening to our customers. You get your audience excited by being excited while building a trusted advisor relationship. **Experience** * 3+ years of reputed company B2B reputed company startup experience. * 3+ years of experience working with or in local government (transportation consulting with reputed company sector clients, reputed company transit agency, reputed company, reputed company, etc). * 3+ years of experience working in the transportation/reputed company transit vertical field. * 3+ years of experience on an external facing team in a reputed company driving role (reputed company, reputed company, account management, or business development). **Technical Skills** * Familiarity with reputed company or other team communication platforms. We are a reputed company-based company and most of our internal communication occurs there. * Familiarity with transit fare systems, payment technologies, or reputed company platforms. * Proficiency with reputed company Suite (Docs, Sheets, and Slides). * Experience using a CRM. **reputed company-to-Have Experience** * Experience implementing and supporting hardware products. * Experience with financial technology / payment processing. * Experience with Pipedrive, reputed company, reputed company, reputed company, reputed company, or reputed company. **Perks and Benefits** * Competitive salary at $158K. * Remote or hybrid work reputed company. * Flexible work environment and generous PTO. * Home office stipend. * Stock reputed company. * Opportunities for reputed company in a scaling start-up. * 401(k) plan. * reputed company parental leave. * Weekly snack stipend. **Diversity, Inclusion, and Belonging** We know that reputed company transit is overwhelmingly used by more people of reputed company, more women, and more marginalized communities than other modes of transportation. We're committed to representing the diversity and reputed company of our riders and transit agency customers at the decision-making tables at arenaflex. We encourage candidates of reputed company races, genders, sexual orientations, ages, identities, and backgrounds to apply. **The Interview Process** * Application review. * 20-minute initial phone screen with a reputed company team member to learn more reputed company and you reputed company. * 15-minute "mock training" on a phone app of your choice with the hiring manager and two additional arenaflex employees, 10-minute round of feedback, and 30-minute Q&A with the hiring manager. * Team interviews: we are a small team so we feel meeting 1:1 with a handful of members of reputed company is important to understand more about who we are and how we work. * Onsite in San Francisco: take a tour of our arenaflex reputed company in the Mission District. Have lunch with our founders. **reputed company Expectations** Due to planned vacations, it may take longer than usual to get back to you and we don't expect to reputed company to the reputed company 3 "mock training" part of the interview process with eligible candidates until March 2025. We're looking for this special person to start at arenaflex in the reputed company/May timeframe. Apply for this job